Background

Sheffield Steel Systems was set up in 2003 with the aim of providing customized solutions suitable for the hospitality industry in Africa. Over the years the company has grown having installed over 7000 kitchens across Africa with some in Nigeria and Zambia. We have grown into a strong regional power house and now the leading supplier of commercial kitchen...

Role Overview

Sheffield Africa is seeking a full-time, on-site role for a Showroom & Customer Relations Executive located in Sheffield Africa HQ, Nairobi, Kenya. The Executive will engage with clients to provide personalized service, address customer inquiries, and ensure customer satisfaction.

Main Responsibilities

• Sales & Client Engagement: Greet visitors, understand needs, provide detailed product information, and close sales.
• Customer Relations: Build rapport with clients both front office & back end, handle inquiries, resolve complaints, and follow up to ensure satisfaction.
• Showroom Operations & Management: Ensure the showroom is clean, organized, and products are properly displayed.
• Order Processing: Manage customer orders, payments, and coordinate with logistics or finance teams.
• Lead Generation & Reporting: Identify new business opportunities, maintain client records, and report on showroom walk in and sales performance.

Qualifications

• Strong interpersonal skills and the ability to build and maintain positive client relationships
• Expertise in customer service, with a focus on customer satisfaction
• Excellent communication skills
• Ability to manage showroom operations and organize client appointments effectively
• Proficiency in problem-solving and multitasking in a dynamic environment
• 2 Years experience in showroom sales and client relations.
• A diploma or degree in Business, Sales, Marketing, or a related field is preferred

• Sales & Client Engagement: Greet visitors, understand needs, provide detailed product information, and close sales.
• Customer Relations: Build rapport with clients both front office & back end, handle inquiries, resolve complaints, and follow up to ensure satisfaction.
• Showroom Operations & Management: Ensure the showroom is clean, organized, and products are properly displayed.
• Order Processing: Manage customer orders, payments, and coordinate with logistics or finance teams.
• Lead Generation & Reporting: Identify new business opportunities, maintain client records, and report on showroom walk in and sales performance.

• Strong interpersonal skills
• Ability to build and maintain positive client relationships
• Expertise in customer service
• Focus on customer satisfaction
• Excellent communication skills
• Ability to manage showroom operations
• Organize client appointments effectively
• Proficiency in problem-solving
• Multitasking in a dynamic environment

• A diploma or degree in Business, Sales, Marketing, or a related field is preferred