Background information about the job or company

The Showroom Sales Executive is responsible for converting showroom visits and inquiries into sales, directly contributing to revenue generation and supporting business cash flow. The role combines sales execution and basic design consultation, requiring the ability to understand client needs, recommend suitable interior solutions, and deliver a high-quality customer experience that strengthens brand perception. The role plays a key part in client acquisition, lead conversion, and maintaining strong client relationships.

Given the company’s stage, the role requires a proactive and adaptable individual who is comfortable handling both sales and basic operational support.

Responsibilities or duties

Sales & Customer Engagement

• Attend to walk-in clients and provide professional product and service guidance
• Understand customer requirements and recommend suitable interior solutions
• Convert showroom visits and inquiries into confirmed sales
• Follow up on leads and quotations to drive revenue generations
• Support consistent cash flow by ensuring timely client decisions and order confirmations
• Meet individual sales targets and contribute to overall team performance

Design Consultation & Advisory

• Conduct basic design consultations for walk-in and referred clients
• Interpret client needs, preferences, and space requirements into practical design solutions
• Advise on layouts, materials, finishes, and color combinations
• Assist clients in visualizing final outcomes using samples, references, or simple sketches
• Ensure proposed solutions align with client budget and project timelines
• Collaborate with technical teams for more complex design requirements

Product Knowledge & Presentation

• Build and maintain strong knowledge of products, materials, finishes and services offered
• Clearly communicate/explain features, benefits, pricing, and deliverable timelines to clients
• Guide clients in selecting suitable products based on budget and design needs
• Assist clients in making design and product selection decisions
• Guide clients in selecting suitable products based on budget, functionality and design
• Recommend cohesive design solutions (materials, finishes, and styles)

Customer Experience & Brand Representation

• Deliver a professional, engaging, and positive customer experience at all times
• Ensure all client interactions reflect the company’s quality and brand standards
• Build trust with clients through knowledgeable and helpful engagement
• Handle client inquiries and concerns promptly and professionally

Lead Management & Client Acquisition

• Capture and record all client inquiries and showroom visits
• Follow up consistently to improve lead conversion rates
• Build relationships to encourage repeat business and referrals
• Support the Sales & Marketing Lead in growing the client base

Showroom Operations Management

• Ensure the showroom is clean, organized, and visually appealing at all times
• Arrange displays and samples to enhance customer experience
• Track and report stock levels of samples and marketing material and coordinate replenishment where needed

Coordination & Support

• Work closely with the Sales & Marketing Lead and technical teams to refine client requirements and ensure smooth order processing
• Escalate complex design requests to senior designers where necessary
• Assist in preparing quotations and basic proposals
• Coordinate client site visits and measurements when required
• Follow up on order progress and keep clients informed

Marketing Support

• Assist with showroom promotions, campaigns, and events
• Support social media or basic marketing initiatives where needed

Reporting

• Track daily leads, inquiries, and sales conversions
• Provide regular updates on showroom performance and customer trends as directed.

Qualifications or requirements

Qualifications & Requirements

• Diploma or Certificate in Interior Design, Architecture, or a related design field (preferred)
• Alternatively, Diploma in Sales/Marketing with proven experience in interior or furniture sales
• Basic understanding of interior materials, finishes, and space planning
• Basic computer skills (MS Office; design tools like AutoCAD, SketchUp, or similar are an added advantage)
• Proven sales and customer service skills

Key Competencies

• Sales & Conversion Ability: Strong ability to engage clients, present solutions confidently, and convert inquiries into sales
• Design Awareness & Visualisation Skills: Good understanding of space, materials, finishes, and color combinations, with the ability to help clients visualize final outcomes using samples or references
• Customer Needs Analysis: Excellent listening skills with the ability to interpret client requirements and translate them into practical, design-aligned solutions
• Communication & Client Engagement: Clear, professional communication with the ability to simplify technical or design concepts for clients
• Commercial Awareness: Ability to balance client preferences with budget considerations while supporting business profitability

• Attend to walk-in clients and provide professional product and service guidance
• Understand customer requirements and recommend suitable interior solutions
• Convert showroom visits and inquiries into confirmed sales
• Follow up on leads and quotations to drive revenue generations
• Support consistent cash flow by ensuring timely client decisions and order confirmations
• Meet individual sales targets and contribute to overall team performance
• Conduct basic design consultations for walk-in and referred clients
• Interpret client needs, preferences, and space requirements into practical design solutions
• Advise on layouts, materials, finishes, and color combinations
• Assist clients in visualizing final outcomes using samples, references, or simple sketches
• Ensure proposed solutions align with client budget and project timelines
• Collaborate with technical teams for more complex design requirements
• Build and maintain strong knowledge of products, materials, finishes and services offered
• Clearly communicate/explain features, benefits, pricing, and deliverable timelines to clients
• Guide clients in selecting suitable products based on budget and design needs
• Assist clients in making design and product selection decisions
• Guide clients in selecting suitable products based on budget, functionality and design
• Recommend cohesive design solutions (materials, finishes, and styles)
• Deliver a professional, engaging, and positive customer experience at all times
• Ensure all client interactions reflect the company’s quality and brand standards
• Build trust with clients through knowledgeable and helpful engagement
• Handle client inquiries and concerns promptly and professionally
• Capture and record all client inquiries and showroom visits
• Follow up consistently to improve lead conversion rates
• Build relationships to encourage repeat business and referrals
• Support the Sales & Marketing Lead in growing the client base
• Ensure the showroom is clean, organized, and visually appealing at all times
• Arrange displays and samples to enhance customer experience
• Track and report stock levels of samples and marketing material and coordinate replenishment where needed
• Work closely with the Sales & Marketing Lead and technical teams to refine client requirements and ensure smooth order processing
• Escalate complex design requests to senior designers where necessary
• Assist in preparing quotations and basic proposals
• Coordinate client site visits and measurements when required
• Follow up on order progress and keep clients informed
• Assist with showroom promotions, campaigns, and events
• Support social media or basic marketing initiatives where needed
• Track daily leads, inquiries, and sales conversions
• Provide regular updates on showroom performance and customer trends as directed.

• Proven sales and customer service skills
• Basic understanding of interior materials, finishes, and space planning
• Basic computer skills (MS Office; design tools like AutoCAD, SketchUp, or similar are an added advantage)
• Sales & Conversion Ability
• Design Awareness & Visualisation Skills
• Customer Needs Analysis
• Communication & Client Engagement
• Commercial Awareness

• Diploma or Certificate in Interior Design, Architecture, or a related design field (preferred)
• Alternatively, Diploma in Sales/Marketing with proven experience in interior or furniture sales