Description

ESSENTIAL:

University degree in technical discipline or general sciences

Minimum 5 years’ experience in Quality or Manufacturing

PREFERRED:

Biology, Chemistry, Engineering, Food Science or Microbiology degree

Manufacturing experience

Responsibilities

The scope of the role is dependent on-site scale factors including consumer units, packing lines, site headcount - FTE, direct responsibility staff FTE, and site complexity factors such as technologies, SKU, % production direct-shipped to customer.

Decision making directly impacts consumer safety and quality of UL products in the marketplace with implications on UL reputation and brand equity. Is a key role in mitigation and management of UL Corporate Operational Risk (Design and production of products that meet our environmental, consumer safety and quality standards)

Leadership, People, Culture & Linkage

Deploys UL Quality strategy and goals through site specific projects and targets

Provides Quality leadership to influence Site Q culture through activities to create passion for products and brands, visibility for quality, and coaching of site leadership

Builds quality and consumer safety skills and knowledge through coaching and training of factory team

Ensures Quality team has level of required skills and knowledge as appropriate to support site quality programs

Builds Site Quality talent through recruiting, coaching and training

Participates as lead for Site Quality in Quality meetings and forums as needed

Participates as lead for Site Quality in virtual site network meetings and forums

Quality Systems Management

Ensures UL QMS is implemented locally to assure consumer safety and overall quality of the final product being manufactured

Verifies compliance of site operations to UL QMS and other applicable quality related requirements through program of internal audits

Ensures complete, accurate and on-time submission of annual Quality Verification program self-assessment

Ensures that Unilever and applicable external standards and requirements are accurately represented in local procedures and work instructions

Reviews and analyzes site quality KPIs, loss trees, and data to understand quality performance and identify areas for improvement

Ensures that site details for Inter-Company Quality Agreements are provided to MCO receiving the product, as appropriate to product being sourced

Ensures site maintains satisfactory standings and approvals for Unilever and applicable customer required audits / certifications

Ensures site compliance with all local regulatory requirements related to consumer safety and product quality, and that ethnic and religious requirements are in place and maintained, e.g. Kosher, Halal, etc.

Verifies traceability of materials, packaging and product aligned with UL and regulatory requirements and applicable consumer safety risks

Ensures site utilizes SAP QM and specifications in alignment with applicable requirements

Leads for site in product incident management situations linking with MCO Quality

Implements and verifies procedures to control non-conforming materials and products (e.g. identification, segregation, disposition, reprocessing)

HACCP, Hygiene, Cleaning

Develops, implements and updates site HACCP plan and pre-requisite programs and ensures mitigation of consumer safety risks through HACCP validation and on-going verification

Implement pre-requisite programs required to support site HACCP plan including validation and on-going verification requirements (e.g. pest controls, allergen management, hygienic controls, etc.)

Ensures implementation and on-going compliance to requirements of category / technology GMP that are applicable to the site

Testing & Measurement

Ensures quality of materials and packaging by implementing in-take control program (e.g. processes to receive, inspect, sample and approve for use, produce & maintain required documentation, re-control aged materials as needed, etc.)

Ensures quality throughout the entire production cycle by implementing testing program aligned with UL requirements and specifications

Ensures all on-site Quality laboratories operate in accordance with good laboratory practices and all applicable UL requirements / testing methods and government / authority regulations

Ensures implementation and on-going verification of site-wide program for calibration and maintenance of inspection, measuring and testing equipment

Implements program for product fill control monitoring and on-going verification to ensure regulatory compliance and reliability of label weight declarations

Implements / maintains system to securely record and preserve required test results, audit findings and other data and information in alignment with applicable Unilever and external requirement

UMS & Continuous Improvement

Leads Quality Pillar for site in UMS factories

Ensures UL required IT systems, practices, loss trees and improvement tools are used to reduce / eliminate quality losses

Initiates and supports structured Q improvement activities for product and package complaints and CRQS gaps

Ensures and improves quality of bought-in materials and services by monitoring supplier performance and partnering with Procurement to address quality losses

Ensures alignment between process capability and specification limits for processing and filling operations by utilizing results of process capability studies

Innovation & Change

Applies current tools and practices to manage quality related projects

Ensures quality resource support to innovation trials in site

Ensures site quality support as needed to early management for projects affecting the site

Ensures Site Quality resources support VIP projects as needed

Ensures site quality-related responsibilities are detailed in LMP as appropriate for innovations and other changes and executed as per plan

Leads for site in quality related category knowledge, understanding of requirements

• Deploys UL Quality strategy and goals through site specific projects and targets
• Provides Quality leadership to influence Site Q culture through activities to create passion for products and brands, visibility for quality, and coaching of site leadership
• Builds quality and consumer safety skills and knowledge through coaching and training of factory team
• Ensures Quality team has level of required skills and knowledge as appropriate to support site quality programs
• Builds Site Quality talent through recruiting, coaching and training
• Participates as lead for Site Quality in Quality meetings and forums as needed
• Participates as lead for Site Quality in virtual site network meetings and forums
• Ensures UL QMS is implemented locally to assure consumer safety and overall quality of the final product being manufactured
• Verifies compliance of site operations to UL QMS and other applicable quality related requirements through program of internal audits
• Ensures complete, accurate and on-time submission of annual Quality Verification program self-assessment
• Ensures that Unilever and applicable external standards and requirements are accurately represented in local procedures and work instructions
• Reviews and analyzes site quality KPIs, loss trees, and data to understand quality performance and identify areas for improvement
• Ensures that site details for Inter-Company Quality Agreements are provided to MCO receiving the product, as appropriate to product being sourced
• Ensures site maintains satisfactory standings and approvals for Unilever and applicable customer required audits / certifications
• Ensures site compliance with all local regulatory requirements related to consumer safety and product quality, and that ethnic and religious requirements are in place and maintained, e.g. Kosher, Halal, etc.
• Verifies traceability of materials, packaging and product aligned with UL and regulatory requirements and applicable consumer safety risks
• Ensures site utilizes SAP QM and specifications in alignment with applicable requirements
• Leads for site in product incident management situations linking with MCO Quality
• Implements and verifies procedures to control non-conforming materials and products (e.g. identification, segregation, disposition, reprocessing)
• Develops, implements and updates site HACCP plan and pre-requisite programs and ensures mitigation of consumer safety risks through HACCP validation and on-going verification
• Implement pre-requisite programs required to support site HACCP plan including validation and on-going verification requirements (e.g. pest controls, allergen management, hygienic controls, etc.)
• Ensures implementation and on-going compliance to requirements of category / technology GMP that are applicable to the site
• Ensures quality of materials and packaging by implementing in-take control program (e.g. processes to receive, inspect, sample and approve for use, produce & maintain required documentation, re-control aged materials as needed, etc.)
• Ensures quality throughout the entire production cycle by implementing testing program aligned with UL requirements and specifications
• Ensures all on-site Quality laboratories operate in accordance with good laboratory practices and all applicable UL requirements / testing methods and government / authority regulations
• Ensures implementation and on-going verification of site-wide program for calibration and maintenance of inspection, measuring and testing equipment
• Implements program for product fill control monitoring and on-going verification to ensure regulatory compliance and reliability of label weight declarations
• Implements / maintains system to securely record and preserve required test results, audit findings and other data and information in alignment with applicable Unilever and external requirement
• Leads Quality Pillar for site in UMS factories
• Ensures UL required IT systems, practices, loss trees and improvement tools are used to reduce / eliminate quality losses
• Initiates and supports structured Q improvement activities for product and package complaints and CRQS gaps
• Ensures and improves quality of bought-in materials and services by monitoring supplier performance and partnering with Procurement to address quality losses
• Ensures alignment between process capability and specification limits for processing and filling operations by utilizing results of process capability studies
• Applies current tools and practices to manage quality related projects
• Ensures quality resource support to innovation trials in site
• Ensures site quality support as needed to early management for projects affecting the site
• Ensures Site Quality resources support VIP projects as needed
• Ensures site quality-related responsibilities are detailed in LMP as appropriate for innovations and other changes and executed as per plan
• Leads for site in quality related category knowledge, understanding of requirements

• Quality Management
• Manufacturing Operations
• Leadership
• Team Management
• Quality Systems Implementation
• Auditing
• Data Analysis
• HACCP
• Hygiene and Cleaning Protocols
• Good Laboratory Practices (GLP)
• Calibration and Maintenance of Equipment
• Continuous Improvement Methodologies
• Project Management
• Supplier Quality Management
• Process Capability Analysis
• SAP QM

• University degree in technical discipline or general sciences
• Minimum 5 years’ experience in Quality or Manufacturing
• Biology, Chemistry, Engineering, Food Science or Microbiology degree (Preferred)
• Manufacturing experience (Preferred)
• English language skills