Company Overview

iSON Xperiences is a specialist in proactive customer engagement and customer xperience management, partnering with leading brands to optimize their customer xperience, revenue generation and business process management across the enterprise.

Job Summary

The Skills Developer is responsible for the delivery of quality training programmes; and associated tasks relating to identification of training needs; updating of training material; administration of training and evaluation of participants. Works closely with other functions to identify training and development needs, suggest solutions and implement training programmes to promote achievement of business results.

Key Skills Needed

• Bachelor degree in related fields of study
• Minimum of 2 - 3 years’ experience in BPO sector managing offshore clients
• Demonstrated excellent product knowledge
• Excellent customer service skills
• Enthusiastic; with a creative and interactive training approach
• Good at analyzing post-training trends
• Proficient in MS word, Excel and Power point.
• Excellent Communication; interpersonal and organization skills
• Good presentation and group facilitation skills
• Ability to prepare and deliver concise presentations

• Delivery of quality training programmes
• Identification of training needs
• Updating of training material
• Administration of training
• Evaluation of participants
• Works closely with other functions to identify training and development needs
• Suggest solutions and implement training programmes to promote achievement of business results

• Excellent product knowledge
• Excellent customer service skills
• Creative and interactive training approach
• Analyzing post-training trends
• Proficient in MS word, Excel and Power point.
• Excellent Communication
• Interpersonal skills
• Organization skills
• Good presentation skills
• Group facilitation skills
• Ability to prepare and deliver concise presentations

• Bachelor degree in related fields of study