Background

Healthy U was therefore created and has grown from a desire to raise awareness about living a healthier life to becoming the number one health food and supplement provider in Kenya that sets the latest health trends. Now, with over 30 stores in both Kenya and Uganda, we constantly strive to uphold our promise of providing the best products and services for �...

Job Overview

The skin specialist shall provide recommendations for skin care to clients after analyzing their skin using a skin analyzer machine. The skin specialist will create awareness of the HU product portfolio in Natural Cosmetics and participate in generating sales through provision of skin care services and selling of skin related health products at Healthy U. Embody the company vision, mission, and values always.

Key duties and responsibilities

• Analyzing the skin and skin health conditions of customers using the Skin Analyzer and driving traffic to HU retail and online platforms.
• Participate in activations aimed at creating awareness of Healthy U, the natural cosmetics and skin health products
• Maintain the customer database generated during activations, events, skin care consultations at the retail shop floor etc.
• Recommending a variety of skin care products and techniques to customers to improve and maintain the health and appearance of their skin.
• Offering skin consultations and advice to customers about healthy living and how to slow the aging process.
• Educating customers on preventive skin care and healthy skin care management and regimes.
• Monitoring effectiveness of skin care management regimes offered to customers through continuous customer follow ups.
• Conduct market research on the trends on skin care including routines, health products treatments and events with respect to skincare.
• Timely submission of a comprehensive report on conducted activations, market research and consultations conducted at the retail shop floor on weekly basis.
• Implementation of Service Desk SOPs and checklists with timely feedback to the immediate supervisor. Seek out opportunities for partnerships with a Win for Healthy U and timely communication for approval.
• Enhance customer experience by welcoming all customers warmly, providing them with a shopping basket/trolley and directing them to the aisles for purchase all the time providing exceptional customer service and advice on their needs.
• Cross selling beauty therapies and products when appropriate e.g., serums, body lotions.
• Giving advice to customers on how to use products they are interested in buying and storage of the same. Informing customers on exciting new arrivals in natural cosmetics, price enquiries, ongoing promotions and special offers and facilitating the sales.
• Continuous self-learning of health products and participating in scheduled trainings.
• Timely communication and escalation of customer feedback whether on products and or services to the immediate supervisor.
• Engage in active networking to build a solid client base.
• Be always presentable and act as a brand ambassador to ensure positive HU brand image is always maintained.
• Any other duties as may be delegated.

Qualifications, Skills, and Experience

• Minimum of a diploma in cosmetology or related field.
• Experience in sales, retail, or related industry.
• Previous experience as a skin specialist or similar role.
• A working knowledge of skin care therapies, beauty products and trends.
• Remarkable communication and interpersonal skills.
• Highly organized with ability to adhere to fixed schedules

HU reserves the right to require that other tasks be performed when warranted (for example, by emergencies, changes in personnel or workload, corporate reorganization, or technical development).

• Analyzing the skin and skin health conditions of customers using the Skin Analyzer and driving traffic to HU retail and online platforms.
• Participate in activations aimed at creating awareness of Healthy U, the natural cosmetics and skin health products
• Maintain the customer database generated during activations, events, skin care consultations at the retail shop floor etc.
• Recommending a variety of skin care products and techniques to customers to improve and maintain the health and appearance of their skin.
• Offering skin consultations and advice to customers about healthy living and how to slow the aging process.
• Educating customers on preventive skin care and healthy skin care management and regimes.
• Monitoring effectiveness of skin care management regimes offered to customers through continuous customer follow ups.
• Conduct market research on the trends on skin care including routines, health products treatments and events with respect to skincare.
• Timely submission of a comprehensive report on conducted activations, market research and consultations conducted at the retail shop floor on weekly basis.
• Implementation of Service Desk SOPs and checklists with timely feedback to the immediate supervisor. Seek out opportunities for partnerships with a Win for Healthy U and timely communication for approval.
• Enhance customer experience by welcoming all customers warmly, providing them with a shopping basket/trolley and directing them to the aisles for purchase all the time providing exceptional customer service and advice on their needs.
• Cross selling beauty therapies and products when appropriate e.g., serums, body lotions.
• Giving advice to customers on how to use products they are interested in buying and storage of the same. Informing customers on exciting new arrivals in natural cosmetics, price enquiries, ongoing promotions and special offers and facilitating the sales.
• Continuous self-learning of health products and participating in scheduled trainings.
• Timely communication and escalation of customer feedback whether on products and or services to the immediate supervisor.
• Engage in active networking to build a solid client base.
• Be always presentable and act as a brand ambassador to ensure positive HU brand image is always maintained.
• Any other duties as may be delegated.

• Remarkable communication and interpersonal skills.
• Highly organized with ability to adhere to fixed schedules

• Minimum of a diploma in cosmetology or related field.
• Experience in sales, retail, or related industry.
• Previous experience as a skin specialist or similar role.
• A working knowledge of skin care therapies, beauty products and trends.