Background information about the job or company

Having been the sole distributor of Galvanize (previously known as ACL) software, services, and training for over 10 years, SurTech is the sole reseller of Diligent and BoardEffect products in South Africa. This allows the company to add additional value to all customers and deliver modern governance, risk, and compliance solutions to leading organisations a...

Are you ready to embark on a journey where your expertise meets innovation in the dynamic world of Governance, Risk, and Compliance (GRC)? Join us at Revival Software (Kenya), Diligent's exclusive partner, as we redefine the standards of excellence across South Africa.

Our organization is looking for an Implementation Consultant to assist our clients with the implementation of our variety of GRC software solutions. You will help set up, configure, and deploy and drive unparalleled client satisfaction. In addition to a bachelor's degree and software implementation experience, applicants should have the communication skills to communicate effectively with company leaders and provide end-user training or technical support.

Responsibilities or duties

• Configuration Expertise: Configuring our software application to meet their unique requirements and specifications.
• Training and Support: Conduct comprehensive training sessions, empowering users to utilise the software's capabilities effectively. Guide clients in leveraging reporting and analytics tools to derive actionable insights and drive continuous improvement.
• Documentation and Communication: Maintain clear documentation of processes, configurations, and customisations, ensuring transparency and accountability throughout the implementation process. Consistently communicate with internal and external stakeholders, informing them of new releases, features, and functionalities.
• Stakeholder Management: Proactively manage stakeholder expectations, ensuring timely work delivery and issue resolution. Identify and communicate innovations or knowledge that enhance our services and offerings.
• Risk Management: Demonstrate a keen eye for identifying risks and issues, proactively mitigating potential roadblocks to project success. Uphold high productivity standards, delivering work within agreed time frames while completing all administrative tasks efficiently

Qualifications or requirements

Education and Experience

• Bachelor's degree (or equivalent experience)
• Software implementation and deployment experience
• Consulting experience
• Project planning or management experience (preferred)
• Familiarity with a variety of standard business tools, including database, customer relationship management, and ERP software
• Written and verbal communication skills
• Analytical skills
• Training/facilitation experience (desirable requirement)
• Experience with any GRC software would be beneficial

Behavioural Skills & Soft Competencies

• Work Ethic and Attention to Detail: Possesses a strong work ethic, commits to excellence and demonstrates meticulous attention to detail with a genuine passion for accuracy in all endeavours.
• Customer-Centric Approach: The candidate exhibits a desire to exceed customer expectations by delivering exceptional service and value. The candidate is capable of effectively transferring knowledge and conducting personalised one-on-one training sessions.
• Performance under Pressure: Excel in working under pressure and adhering to strict deadlines without compromising quality. Demonstrate the ability to work independently, self-manage, and remain focused on tasks.
• Adaptability and Learning Orientation: Effectively prioritise tasks and adapt to evolving priorities while maintaining focus. Openness to direction, coupled with a proactive attitude towards learning and innovation.
• Professional Communication and Relationship Management: Display professional business etiquette in all interactions, ensuring effective communication. Proficient in managing client expectations and fostering strong client and stakeholder relationships. A self-starter who identifies and addresses project risks proactively, ensuring successful outcome

• Configuration Expertise: Configuring our software application to meet their unique requirements and specifications.
• Training and Support: Conduct comprehensive training sessions, empowering users to utilise the software's capabilities effectively. Guide clients in leveraging reporting and analytics tools to derive actionable insights and drive continuous improvement.
• Documentation and Communication: Maintain clear documentation of processes, configurations, and customisations, ensuring transparency and accountability throughout the implementation process. Consistently communicate with internal and external stakeholders, informing them of new releases, features, and functionalities.
• Stakeholder Management: Proactively manage stakeholder expectations, ensuring timely work delivery and issue resolution. Identify and communicate innovations or knowledge that enhance our services and offerings.
• Risk Management: Demonstrate a keen eye for identifying risks and issues, proactively mitigating potential roadblocks to project success. Uphold high productivity standards, delivering work within agreed time frames while completing all administrative tasks efficiently

• Software implementation and deployment experience
• Consulting experience
• Project planning or management experience (preferred)
• Familiarity with a variety of standard business tools, including database, customer relationship management, and ERP software
• Written and verbal communication skills
• Analytical skills
• Training/facilitation experience (desirable requirement)
• Experience with any GRC software would be beneficial
• Work Ethic and Attention to Detail
• Customer-Centric Approach
• Performance under Pressure
• Adaptability and Learning Orientation
• Professional Communication and Relationship Management

• Bachelor's degree (or equivalent experience)
• Software implementation and deployment experience
• Consulting experience
• Project planning or management experience (preferred)
• Familiarity with a variety of standard business tools, including database, customer relationship management, and ERP software
• Written and verbal communication skills
• Analytical skills
• Training/facilitation experience (desirable requirement)
• Experience with any GRC software would be beneficial