Background information about the job or company (e.g., role context, company overview)

TP is a trusted partner to many of the world’s leading brands because our advanced business solutions help them deliver truly integrated, human-centric experiences while optimizing business processes and performance.

The Solution Demo & Storyline Creator at Teleperformance EMEA will play a vital role in bringing transformation solutions to life through compelling, client-specific demonstrations and narratives that showcase Teleperformance's capabilities and differentiation. This creative-technical role is responsible for developing engaging demo experiences, crafting customer journey scenarios, and building reusable demonstration assets that position Teleperformance as a transformational partner across AI/GenAI, CCaaS, omnichannel, process automation, and analytics solutions.

Based in Kenya and supporting the EMEA region, this role reports to the SVP – Transformation and works in close collaboration with Transformation Solution Consultants, Pre-Sales Consultants, Product teams, and Technical Architects to translate complex technical capabilities into relatable, visually compelling stories that resonate with client stakeholders.

The Solution Demo & Storyline Creator combines creative storytelling skills with technical aptitude to configure demo environments, produce demonstration videos, design presentation materials, and develop industry-specific use case narratives that accelerate deal cycles and improve win rates.

Responsibilities or duties

Demo Development & Configuration

• Design and build compelling solution demonstrations showcasing Teleperformance's transformation capabilities across AI/GenAI solutions (chatbots, agent assist, intelligent automation), CCaaS/omnichannel platforms, process transformation tools, and analytics dashboards
• Configure and customize demo environments using Teleperformance's technology stack, including partner platforms and proprietary solutions
• Develop both reusable demo scenarios that can be leveraged across multiple opportunities and tailored demonstrations specific to client industries (BFSI, E-Commerce, Travel, etc.) and use cases
• Utilize low-code/no-code platforms and scripting capabilities to create functional, interactive demonstrations that authentically represent solution capabilities
• Collaborate with Product teams to access demo environments, understand product capabilities, and stay current on new features and enhancements
• Maintain and update demo environments to ensure demonstrations reflect current product versions, features, and best practices

Storyline & Narrative Development

• Craft compelling storylines and narrative scripts for solution demonstrations that connect business challenges to transformation outcomes
• Create customer journey scenarios that illustrate how Teleperformance solutions improve end-customer experiences, operational efficiency, and business results
• Develop use case narratives that showcase transformation value across different industries, business functions (customer service, back-office, sales), and stakeholder perspectives (C-level, operations, IT)
• Write demo scripts for Pre-Sales Consultants that guide them through demonstration flow, key talking points, and value messages
• Design storyboards that map out demonstration sequences, user interactions, visual elements, and narrative arcs
• Ensure all storylines and narratives are authentic, relatable, and aligned with client pain points and business objectives

Visual & Multimedia Content Creation

• Produce high-quality video recordings of solution demonstrations for use in proposals, presentations, and asynchronous client engagement
• Design visually compelling presentation materials, infographics, and visual storylines that support demo narratives
• Create graphic assets including process flow diagrams, customer journey maps, before/after scenarios, and transformation roadmaps
• Edit and produce demonstration videos with professional quality, including appropriate pacing, transitions, annotations, and voice-over where needed
• Develop multimedia assets (screenshots, animations, GIFs, short video clips) that can be embedded in RFP responses and sales materials
• Ensure all visual content adheres to Teleperformance brand guidelines and maintains professional, polished appearance

Pre-Sales Collaboration & Support

• Partner closely with Transformation Solution Consultants on a daily basis to understand upcoming opportunities, client requirements, and demonstration needs
• Support Pre-Sales Consultants by providing demo assets, scripts, talking points, and guidance on how to effectively deliver demonstrations
• Participate in pre-sales planning sessions to identify which solutions and capabilities should be demonstrated for specific opportunities
• Gather feedback from Pre-Sales teams on demo effectiveness and incorporate insights to continuously improve demonstration quality
• Create "demo playbooks" that enable Pre-Sales Consultants to confidently deliver demonstrations even without deep technical expertise
• Respond to ad-hoc requests for demo customization or new demo scenarios as opportunities require

Demo Library & Asset Management

• Build and maintain a comprehensive library of reusable demo scenarios, scripts, videos, and supporting materials organized by solution type, industry, and use case
• Develop modular demo components that can be quickly assembled and customized for specific client opportunities
• Create a cataloging and tagging system that enables Pre-Sales teams to easily discover and access relevant demo assets
• Regularly audit and refresh demo library to retire outdated content and add new demonstrations reflecting latest capabilities
• Document demo configuration instructions, setup guides, and troubleshooting resources to enable others to replicate or customize demonstrations
• Track demo usage and effectiveness metrics to understand which demonstrations drive the most value

Qualifications or requirements (e.g., education, skills)

Requirements

• Minimum of 3-5 years of experience in demo creation, solution demonstration, content creation, digital marketing, or technical enablement roles within technology, SaaS, BPO, or professional services industries
• Bachelor's degree in Marketing, Communications, Digital Media, Graphic Design, Computer Science, or related field preferred
• Relevant certifications in video production, graphic design, UX/UI design, or demonstration platforms are a plus
• Familiarity with contact center platforms (Genesys, Five9, etc.), CRM systems (Salesforce), or AI platforms is a plus
• Demonstrated experience creating compelling demonstrations, videos, or multimedia content that influenced business outcomes
• Familiarity with CX, contact center, or BPO industry is a plus but not required (can be developed on the job)
• Experience supporting sales or pre-sales teams with demonstration assets and enablement material
• Understanding of how to structure demonstrations for maximum impact (opening hook, problem illustration, solution demonstration, outcome visualization)
• Ability to tailor storylines and messaging for different audiences (C-level executives, operations managers, IT stakeholders)
• Proficiency with video editing software (Adobe Premiere Pro, Final Cut Pro, Camtasia, or similar) to produce professional demonstration videos
• Strong graphic design skills using tools such as Adobe Creative Suite (Photoshop, Illustrator), Canva, Figma, or similar platforms
• Experience with presentation design (PowerPoint, Google Slides, Keynote) to create visually compelling materials
• Ability to create process diagrams, customer journey maps, and

• Design and build compelling solution demonstrations showcasing Teleperformance's transformation capabilities across AI/GenAI solutions (chatbots, agent assist, intelligent automation), CCaaS/omnichannel platforms, process transformation tools, and analytics dashboards
• Configure and customize demo environments using Teleperformance's technology stack, including partner platforms and proprietary solutions
• Develop both reusable demo scenarios that can be leveraged across multiple opportunities and tailored demonstrations specific to client industries (BFSI, E-Commerce, Travel, etc.) and use cases
• Utilize low-code/no-code platforms and scripting capabilities to create functional, interactive demonstrations that authentically represent solution capabilities
• Collaborate with Product teams to access demo environments, understand product capabilities, and stay current on new features and enhancements
• Maintain and update demo environments to ensure demonstrations reflect current product versions, features, and best practices
• Craft compelling storylines and narrative scripts for solution demonstrations that connect business challenges to transformation outcomes
• Create customer journey scenarios that illustrate how Teleperformance solutions improve end-customer experiences, operational efficiency, and business results
• Develop use case narratives that showcase transformation value across different industries, business functions (customer service, back-office, sales), and stakeholder perspectives (C-level, operations, IT)
• Write demo scripts for Pre-Sales Consultants that guide them through demonstration flow, key talking points, and value messages
• Design storyboards that map out demonstration sequences, user interactions, visual elements, and narrative arcs
• Ensure all storylines and narratives are authentic, relatable, and aligned with client pain points and business objectives
• Produce high-quality video recordings of solution demonstrations for use in proposals, presentations, and asynchronous client engagement
• Design visually compelling presentation materials, infographics, and visual storylines that support demo narratives
• Create graphic assets including process flow diagrams, customer journey maps, before/after scenarios, and transformation roadmaps
• Edit and produce demonstration videos with professional quality, including appropriate pacing, transitions, annotations, and voice-over where needed
• Develop multimedia assets (screenshots, animations, GIFs, short video clips) that can be embedded in RFP responses and sales materials
• Ensure all visual content adheres to Teleperformance brand guidelines and maintains professional, polished appearance
• Partner closely with Transformation Solution Consultants on a daily basis to understand upcoming opportunities, client requirements, and demonstration needs
• Support Pre-Sales Consultants by providing demo assets, scripts, talking points, and guidance on how to effectively deliver demonstrations
• Participate in pre-sales planning sessions to identify which solutions and capabilities should be demonstrated for specific opportunities
• Gather feedback from Pre-Sales teams on demo effectiveness and incorporate insights to continuously improve demonstration quality
• Create "demo playbooks" that enable Pre-Sales Consultants to confidently deliver demonstrations even without deep technical expertise
• Respond to ad-hoc requests for demo customization or new demo scenarios as opportunities require
• Build and maintain a comprehensive library of reusable demo scenarios, scripts, videos, and supporting materials organized by solution type, industry, and use case
• Develop modular demo components that can be quickly assembled and customized for specific client opportunities
• Create a cataloging and tagging system that enables Pre-Sales teams to easily discover and access relevant demo assets
• Regularly audit and refresh demo library to retire outdated content and add new demonstrations reflecting latest capabilities
• Document demo configuration instructions, setup guides, and troubleshooting resources to enable others to replicate or customize demonstrations
• Track demo usage and effectiveness metrics to understand which demonstrations drive the most value

• Proficiency with video editing software (Adobe Premiere Pro, Final Cut Pro, Camtasia, or similar) to produce professional demonstration videos
• Strong graphic design skills using tools such as Adobe Creative Suite (Photoshop, Illustrator), Canva, Figma, or similar platforms
• Experience with presentation design (PowerPoint, Google Slides, Keynote) to create visually compelling materials
• Ability to create process diagrams, customer journey maps, and

• Minimum of 3-5 years of experience in demo creation, solution demonstration, content creation, digital marketing, or technical enablement roles within technology, SaaS, BPO, or professional services industries
• Bachelor's degree in Marketing, Communications, Digital Media, Graphic Design, Computer Science, or related field preferred
• Relevant certifications in video production, graphic design, UX/UI design, or demonstration platforms are a plus
• Familiarity with contact center platforms (Genesys, Five9, etc.), CRM systems (Salesforce), or AI platforms is a plus
• Demonstrated experience creating compelling demonstrations, videos, or multimedia content that influenced business outcomes
• Familiarity with CX, contact center, or BPO industry is a plus but not required (can be developed on the job)
• Experience supporting sales or pre-sales teams with demonstration assets and enablement material
• Understanding of how to structure demonstrations for maximum impact (opening hook, problem illustration, solution demonstration, outcome visualization)
• Ability to tailor storylines and messaging for different audiences (C-level executives, operations managers, IT stakeholders)