Vacancy title:
Spa Manager

[Type: FULL_TIME, Industry: Hospitality, and Tourism, Category: Restaurant & Hospitality]

Jobs at:
PrideInn

Deadline of this Job:
Sunday, July 20 2025

Duty Station:
Mombasa | Mombasa | Kenya

Summary
Date Posted: Monday, May 19 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Operations Management

• Supervise daily spa operations to ensure smooth functioning.
• Oversee cleanliness, safety, and maintenance of the spa facilities.
• Ensure all treatments and services meet quality and hygiene standards.
• Manage scheduling and ensure proper staffing levels.

Staff Management

• Hire, train, and supervise spa staff including therapists, receptionists, and support staff.
• Conduct regular staff evaluations and provide performance feedback.
• Organize team meetings and ongoing training to maintain high service standards.
• Resolve any staff conflicts or issues.

Customer Service

• Ensure a high level of customer satisfaction through excellent service delivery.
• Handle client complaints and resolve issues promptly and professionally.
• Monitor customer feedback and implement improvements.

Financial Management

• Manage the spa’s budget, including payroll, inventory, and operational costs.
• Set and track revenue goals and key performance indicators (KPIs).
• Oversee billing, sales tracking, and daily financial reports.
• Develop and implement cost-effective strategies to increase profitability.

Marketing & Promotion

• Develop marketing strategies to attract new clients and retain existing ones.
• Coordinate promotional events, loyalty programs, and partnerships.
• Maintain the spa’s social media presence and online reputation.

 Inventory & Supply Management

• Order and manage inventory of spa products and supplies.
• Maintain proper stock levels to ensure uninterrupted services.
• Track product usage and minimize waste.

Minimum Qualification:

• Experience Length: 3 Years

Work Hours: 8

Experience in Months: 36

Level of Education: bachelor degree

Job application procedure

Interested and qualified? click here to apply

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