Background

Summit HR & Marketing Consulting team brings more years of combined experience in human resources consulting, strategy and management. Our consultants become an integral part of your management team, providing hands-on assistance with a variety of human resource concerns.

Job Description

We are currently seeking a Spa Receptionist for one of our clients in the service industry. This role is ideal for a service-oriented professional with a background in service/hospitality who is passionate about wellness and customer experience.

Key Responsibilities:

• Welcome and check in spa guests warmly and professionally.
• Manage appointment scheduling and coordinate with spa therapists.
• Handle phone, email, and in-person inquiries regarding services, pricing, and availability.
• Maintain accurate records of bookings, payments, and client information.
• Ensure the front desk area and reception lounge remain tidy and inviting.
• Coordinate with other departments (housekeeping, maintenance) to support smooth spa operations.
• Any other tasks assigned by supervisor / manager.

Requirements

• Diploma in Front Office Operations, or a related field.
• Prior experience in a front desk or customer service role is required.
• Experience in service or spa environment is a strong advantage.
• Proficient in English language (verbal & written).
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.

• Welcome and check in spa guests warmly and professionally.
• Manage appointment scheduling and coordinate with spa therapists.
• Handle phone, email, and in-person inquiries regarding services, pricing, and availability.
• Maintain accurate records of bookings, payments, and client information.
• Ensure the front desk area and reception lounge remain tidy and inviting.
• Coordinate with other departments (housekeeping, maintenance) to support smooth spa operations.
• Any other tasks assigned by supervisor / manager.

• Proficient in English language (verbal & written).
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
• Must be flexible in terms of working hours.

• Diploma in Front Office Operations, or a related field.
• Prior experience in a front desk or customer service role is required.
• Experience in service or spa environment is a strong advantage.