Enashipai - A Maasai word meaning "A Place of Happiness!” Located within the splendor of the Great Rift Valley and by the shores of Lake Naivasha, Enashipai Resort and Spa is a multi award-winning leisure and conference destination offering authentic African hospitality focused on wellness. We pride ourselves in curating unique and memorable experiences for our guests.

Job Summary

Oversee the daily operaIons of the spa, ensuring excepIonal guest experiences, smooth staff coordinaIon, and adherence to hotel service standards. Acts as a key point of contact for guests and therapists during shiQs.

Key Responsibilities

• Supervise daily spa operations, including scheduling, treatment room readiness, and guest flow
• Lead, train, and motivate spa therapists, receptionists, and attendants
• Handle guest inquiries, feedback, and service recovery professionally
• Monitor inventory of spa products and supplies, and coordinate reordering
• Ensure compliance with hygiene, safety, and licensing regulations
• Assist with rostering, performance monitoring, and on-the-job coaching of staff
• Support achievement of spa revenue targets through upselling and retail sales
• Maintain cleanliness, ambiance, and presentation standards throughout the spa
• Prepare shift reports and communicate updates to the Spa Manager

Requirements

• Diploma/certification in spa therapy, cosmetology, or hospitality management
• 2–4 years’ experience in a spa environment, with at least 2 years in a supervisory role
• Strong knowledge of spa treatments, products, and wellness trends
• Excellent guest service, leadership, and communication skills
• Ability to work flexible hours, including weekends and holidays

• Supervise daily spa operations, including scheduling, treatment room readiness, and guest flow
• Lead, train, and motivate spa therapists, receptionists, and attendants
• Handle guest inquiries, feedback, and service recovery professionally
• Monitor inventory of spa products and supplies, and coordinate reordering
• Ensure compliance with hygiene, safety, and licensing regulations
• Assist with rostering, performance monitoring, and on-the-job coaching of staff
• Support achievement of spa revenue targets through upselling and retail sales
• Maintain cleanliness, ambiance, and presentation standards throughout the spa
• Prepare shift reports and communicate updates to the Spa Manager

• guest service
• leadership
• communication skills
• spa treatments
• products
• wellness trends

• Diploma/certification in spa therapy, cosmetology, or hospitality management
• 2–4 years’ experience in a spa environment, with at least 2 years in a supervisory role