Background information about the job or company (e.g., role context, company overview)

Kwale Water

Responsibilities or duties

• Coordinate and supervise the day-to-day operations and administration of assigned field station.
• Ensure continuous, equitable, and efficient water supply and distribution within the assigned area.
• Supervise the maintenance and repair of water distribution networks.
• Monitor water production, distribution, pressure management, and water quality to ensure compliance with established standards.
• Oversee customer service operations, including customer registration, meter connections and disconnections, complaint resolution, and public relations.
• Ensure accurate customer billing, revenue collection, debt collection and achievement of revenue targets.
• Monitor Non-Revenue Water (NRW) reduction initiatives within the assigned station.
• Coordinate timely requisition and proper utilization of pipes, fittings, meters, chemicals, and other operational materials/tools.
• Prepare and submit daily, monthly, quarterly, and annual operational and commercial reports to the Commercial Manager
• Supervise station staff, monitor performance, identify training needs, and promote a culture of teamwork, accountability, and excellent customer service.
• Ensure compliance with occupational safety and health requirements, environmental standards, Company policies, and the KWAWASCO service charter.
• Perform any other duties as may be assigned by the Commercial Manager.

Qualifications or requirements (e.g., education, skills)

Qualifications

• Be a Kenyan citizen.
• Hold a minimum Diploma in Water Engineering or related field from a recognized institution.
• A Bachelor's Degree in Water Engineering, or a related field will be an added advantage.

Experience needed

• Have at least three (3) years' relevant work experience in a Water Utility

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Be proficient in Microsoft Office applications, particularly MS Word and MS Excel.
• Demonstrate good leadership, communication, interpersonal, and problem-solving skills.
• Have knowledge of water distribution systems, customer service, and revenue management.
• Demonstrate integrity, initiative, and the ability to work under minimum supervision.

Personal Qualities, Skills and Competencies

• High integrity and professionalism.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Customer service orientation.
• Planning, organizational, and report-writing skills.
• Analytical and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Team player with a high sense of accountability

• Coordinate and supervise the day-to-day operations and administration of assigned field station.
• Ensure continuous, equitable, and efficient water supply and distribution within the assigned area.
• Supervise the maintenance and repair of water distribution networks.
• Monitor water production, distribution, pressure management, and water quality to ensure compliance with established standards.
• Oversee customer service operations, including customer registration, meter connections and disconnections, complaint resolution, and public relations.
• Ensure accurate customer billing, revenue collection, debt collection and achievement of revenue targets.
• Monitor Non-Revenue Water (NRW) reduction initiatives within the assigned station.
• Coordinate timely requisition and proper utilization of pipes, fittings, meters, chemicals, and other operational materials/tools.
• Prepare and submit daily, monthly, quarterly, and annual operational and commercial reports to the Commercial Manager
• Supervise station staff, monitor performance, identify training needs, and promote a culture of teamwork, accountability, and excellent customer service.
• Ensure compliance with occupational safety and health requirements, environmental standards, Company policies, and the KWAWASCO service charter.
• Perform any other duties as may be assigned by the Commercial Manager.

• Proficiency in Microsoft Office applications, particularly MS Word and MS Excel.
• Good leadership, communication, interpersonal, and problem-solving skills.
• Knowledge of water distribution systems, customer service, and revenue management.
• Integrity, initiative, and ability to work under minimum supervision.
• High integrity and professionalism.
• Strong leadership and supervisory skills.
• Excellent communication and interpersonal skills.
• Customer service orientation.
• Planning, organizational, and report-writing skills.
• Analytical and problem-solving skills.
• Ability to work under pressure and meet deadlines.
• Team player with a high sense of accountability

• Be a Kenyan citizen.
• Hold a minimum Diploma in Water Engineering or related field from a recognized institution.
• A Bachelor's Degree in Water Engineering, or a related field will be an added advantage.