Store Manager - Kenya
2025-12-19T15:39:13+00:00
Aldelia
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https://app.beehire.com/
FULL_TIME
Nairobi
Nairobi
00100
Kenya
Consulting
Management
2026-01-25T17:00:00+00:00
8
Store Manager - Kenya
About this offer
What you will do:
- Responsible for carrying out actions raised on productivity reports
- Be knowledgeable about customer's needs, complaints and suggestions, and deal with customer complaints and queries effectively and efficiently
- Responsible for the adherence to brand guidelines and collection planning
- Collaborative with Country/Group Retail Business Managers to communicate feedback on customer buying trends and potential gaps in collection identified
- Accountable to adhere to the allocated store budget such as sales, payroll and operational costs
- Responsible for the execution of identified actions following mystery shopper reports
- Accountable for the smooth functioning of retail stores by providing day-to-day training on customer service and store operations, ensuring that all staff receive all assigned training, thus ensuring a high standard of work
- Responsible for recruitment and selection of team according to brand guidelines, allocated headcount and adhering to payroll budget
- Responsible for setting up store rosters that deliver the resource needs of the store, and to ensure accurate timesheet reporting
- Coordinating store employees by establishing working areas, product specializations, and work rosters
- Responsible for ensuring that Visual Merchandising guidelines are adhered to, in collaboration with the Country/Group Visual Merchandiser
- Responsible for ensuring that the retail outlet is well maintained, and coordinate and monitor all repair or upgrading work carried out at the retail outlet
- Responsible for ensuring that the Sales Assistants have all required resources and support needed to perform their roles
- Prepare KPIs for Sales Assistants and review progress bi-annually
- Ensure that customers are provided with unique experiences in line with the company branding
- Responsible for checking that all items within the shop are free of defects, properly displayed and correctly priced
- Responsible for ensuring that all security measures are in place and functioning adequately, and reporting timeously when they are not
How you will be measured:
Business Targets
- Responsible for Store P&L
- Top Line Sales
- Labour Costs – as defined in consultation with Country Retail Manager / General Manager
- Mystery Shopper Ratings
- Conversion Rates - UPT, ATV
- Direct operation costs
- Stock Loss
- Completion of all assigned training for team
- Staff Retention
Team Performance and Development
- Bi-annual performance check-ins with team to review progress on objectives and redirect activities, as needed
- Identifying training and development needs of the team and defining development plans, in collaboration with HR
Stakeholder Engagement
- Effective collaboration with Country Retail Managers to ensure banner/brand strategies are effectively rolled out in the stores
- Customer satisfaction measured through mystery shopping program
- Support Visual Merchandise in setting up the store
Competencies required:
- Strategic planning
- Strong collaboration skills
- Highly effective communication skills
- Analytical thinking
- Leadership skills
- Problem solving skills
What you will bring to the role:
- A minimum of 2 years’ experience working in a retail store, ideally occupying a supervisory or leadership role
- Familiarity with Financial and Customer Service principles
- Proficient with MS Office
- Flexibility to work in shifts
- Sales driven with a good understanding of KPI’s
Salary 90.000 KES Net
Responsible for carrying out actions raised on productivity reports Be knowledgeable about customer's needs, complaints and suggestions, and deal with customer complaints and queries effectively and efficiently Responsible for the adherence to brand guidelines and collection planning Collaborative with Country/Group Retail Business Managers to communicate feedback on customer buying trends and potential gaps in collection identified Accountable to adhere to the allocated store budget such as sales, payroll and operational costs Responsible for the execution of identified actions following mystery shopper reports Accountable for the smooth functioning of retail stores by providing day-to-day training on customer service and store operations, ensuring that all staff receive all assigned training, thus ensuring a high standard of work Responsible for recruitment and selection of team according to brand guidelines, allocated headcount and adhering to payroll budget Responsible for setting up store rosters that deliver the resource needs of the store, and to ensure accurate timesheet reporting Coordinating store employees by establishing working areas, product specializations, and work rosters Responsible for ensuring that Visual Merchandising guidelines are adhered to, in collaboration with the Country/Group Visual Merchandiser Responsible for ensuring that the retail outlet is well maintained, and coordinate and monitor all repair or upgrading work carried out at the retail outlet Responsible for ensuring that the Sales Assistants have all required resources and support needed to perform their roles Prepare KPIs for Sales Assistants and review progress bi-annually Ensure that customers are provided with unique experiences in line with the company branding Responsible for checking that all items within the shop are free of defects, properly displayed and correctly priced Responsible for ensuring that all security measures are in place and functioning adequately, and reporting timeously when they are not
Strategic planning Strong collaboration skills Highly effective communication skills Analytical thinking Leadership skills Problem solving skills
A minimum of 2 years’ experience working in a retail store, ideally occupying a supervisory or leadership role Familiarity with Financial and Customer Service principles Proficient with MS Office Flexibility to work in shifts Sales driven with a good understanding of KPI’s
JOB-694571a14f9a0
Vacancy title:
Store Manager - Kenya
[Type: FULL_TIME, Industry: Consulting, Category: Management]
Jobs at:
Aldelia
Deadline of this Job:
Sunday, January 25 2026
Duty Station:
Nairobi | Nairobi
Summary
Date Posted: Friday, December 19 2025, Base Salary: Not Disclosed
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JOB DETAILS:
Store Manager - Kenya
About this offer
What you will do:
- Responsible for carrying out actions raised on productivity reports
- Be knowledgeable about customer's needs, complaints and suggestions, and deal with customer complaints and queries effectively and efficiently
- Responsible for the adherence to brand guidelines and collection planning
- Collaborative with Country/Group Retail Business Managers to communicate feedback on customer buying trends and potential gaps in collection identified
- Accountable to adhere to the allocated store budget such as sales, payroll and operational costs
- Responsible for the execution of identified actions following mystery shopper reports
- Accountable for the smooth functioning of retail stores by providing day-to-day training on customer service and store operations, ensuring that all staff receive all assigned training, thus ensuring a high standard of work
- Responsible for recruitment and selection of team according to brand guidelines, allocated headcount and adhering to payroll budget
- Responsible for setting up store rosters that deliver the resource needs of the store, and to ensure accurate timesheet reporting
- Coordinating store employees by establishing working areas, product specializations, and work rosters
- Responsible for ensuring that Visual Merchandising guidelines are adhered to, in collaboration with the Country/Group Visual Merchandiser
- Responsible for ensuring that the retail outlet is well maintained, and coordinate and monitor all repair or upgrading work carried out at the retail outlet
- Responsible for ensuring that the Sales Assistants have all required resources and support needed to perform their roles
- Prepare KPIs for Sales Assistants and review progress bi-annually
- Ensure that customers are provided with unique experiences in line with the company branding
- Responsible for checking that all items within the shop are free of defects, properly displayed and correctly priced
- Responsible for ensuring that all security measures are in place and functioning adequately, and reporting timeously when they are not
How you will be measured:
Business Targets
- Responsible for Store P&L
- Top Line Sales
- Labour Costs – as defined in consultation with Country Retail Manager / General Manager
- Mystery Shopper Ratings
- Conversion Rates - UPT, ATV
- Direct operation costs
- Stock Loss
- Completion of all assigned training for team
- Staff Retention
Team Performance and Development
- Bi-annual performance check-ins with team to review progress on objectives and redirect activities, as needed
- Identifying training and development needs of the team and defining development plans, in collaboration with HR
Stakeholder Engagement
- Effective collaboration with Country Retail Managers to ensure banner/brand strategies are effectively rolled out in the stores
- Customer satisfaction measured through mystery shopping program
- Support Visual Merchandise in setting up the store
Competencies required:
- Strategic planning
- Strong collaboration skills
- Highly effective communication skills
- Analytical thinking
- Leadership skills
- Problem solving skills
What you will bring to the role:
- A minimum of 2 years’ experience working in a retail store, ideally occupying a supervisory or leadership role
- Familiarity with Financial and Customer Service principles
- Proficient with MS Office
- Flexibility to work in shifts
- Sales driven with a good understanding of KPI’s
Salary 90.000 KES Net
Work Hours: 8
Experience in Months: 24
Level of Education: bachelor degree
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