Founded in 1992, Majid Al Futtaim is the leading shopping mall, retail and leisure pioneer across the Middle East, Africa and Asia. A remarkable business success story, Majid Al Futtaim started from one man’s vision to transform the face of shopping, entertainment and leisure to 'create great moments for everyone, every day’. It has since grown into o...

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Store Manager

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

Location

Nairobi

Job Field

Sales and Business Development

ROLE SUMMARY

The Store Manager is responsible for ensuring the flawless execution of all assigned tasks within the store while driving retail operations to maximize sales, profitability and effective stock management. The role is accountable for delivering a best-in-class customer experience (NPS) and achieving sustainable business growth. Additionally, the Store Manager leads people development initiatives by building strong second-line leadership, effectively managing retail operations, fostering employee engagement and retaining talent within the store.

ROLE PROFILE

• Drive sales performance by maximizing revenue opportunities and ensuring smooth and accurate transaction management within the store.
• Lead workforce planning by ensuring adequate resource availability to effectively serve customers and manage store traffic flow.
• Develop and empower teams through continuous training, skill enhancement and capability building to meet current and future business challenges.
• Foster a safe, engaged and high-performing work environment by promoting health & safety standards, employee engagement, and talent retention.
• Strengthen customer relationships by understanding customer preferences, improving customer experience (NPS), driving retention and ensuring customer safety.
• Ensure flawless execution of all in-store service initiatives, including marketing, human capital, digital operations and customer experience programs.
• Oversee retail operations by managing stock, shrinkage, waste, promotions, order fulfillment, omnichannel operations, store maintenance, sustainability and operational cost control to support EBITDA growth.
• Drive commercial excellence through data-driven decision-making, strong business acumen, competitive market awareness and effective time management within the store.

REQUIREMENTS

• Bachelor degree in Business Administration, Retail Management, Commerce, Marketing or a related field, with relevant retail operations experience preferred.
• Strong leadership and people management skills with the ability to coach, motivate, develop and retain high-performing teams.
• Excellent customer service, communication and interpersonal skills with a strong focus on customer experience and relationship management.
• Strong commercial and operational knowledge, including sales growth, inventory management, merchandising, shrinkage control and omnichannel retail operations.
• Analytical, problem-solving and decision-making skills with the ability to interpret business data and drive operational improvements.
• Sound understanding of financial management, health & safety standards, compliance, organizational planning and cost control within a retail environment.

WHAT WE OFFER

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!

Work in a friendly environment, where everyone shares positive vibes and excited about our future.

Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

• Drive sales performance by maximizing revenue opportunities and ensuring smooth and accurate transaction management within the store.
• Lead workforce planning by ensuring adequate resource availability to effectively serve customers and manage store traffic flow.
• Develop and empower teams through continuous training, skill enhancement and capability building to meet current and future business challenges.
• Foster a safe, engaged and high-performing work environment by promoting health & safety standards, employee engagement, and talent retention.
• Strengthen customer relationships by understanding customer preferences, improving customer experience (NPS), driving retention and ensuring customer safety.
• Ensure flawless execution of all in-store service initiatives, including marketing, human capital, digital operations and customer experience programs.
• Oversee retail operations by managing stock, shrinkage, waste, promotions, order fulfillment, omnichannel operations, store maintenance, sustainability and operational cost control to support EBITDA growth.
• Drive commercial excellence through data-driven decision-making, strong business acumen, competitive market awareness and effective time management within the store.

• Strong leadership and people management skills
• Excellent customer service, communication and interpersonal skills
• Strong commercial and operational knowledge
• Analytical, problem-solving and decision-making skills
• Sound understanding of financial management, health & safety standards, compliance, organizational planning and cost control

• Bachelor degree in Business Administration, Retail Management, Commerce, Marketing or a related field
• Relevant retail operations experience preferred