Company Description

Zahari Signature Safaris Ltd. is an emerging Kenya-based DMC focused on developing and delivering exceptional, personalised safari and travel experiences.

As we establish our presence in the international tourism market, our ambition is to build a competitive, commercially sustainable and internationally recognised DMC, supported by strong supplier partnerships, effective operational systems and exceptional service delivery.

Role Description

We are seeking an experienced Strategic DMC Consultant or Consulting Firm to provide strategic guidance, commercial development expertise and hands-on implementation support as we establish and grow our business.

The successful consultant will play a key role in shaping Zahari’s market positioning, developing commercially viable travel products, establishing operational systems and strengthening our international distribution network.

Key Responsibilities

• Assess the business opportunity and develop a clear strategic direction, market positioning and implementation roadmap.
• Develop and refine competitive safari and travel products, pricing structures and supplier partnerships.
• Establish effective DMC operational processes, including reservations, quotations, supplier management and guest service delivery.
• Develop international B2B partnerships, distribution channels and client acquisition strategies.
• Provide financial planning guidance, including revenue projections, pricing, margins and commercial sustainability.
• Recommend appropriate organisational structures, operational systems and staffing requirements.
• Support implementation, team training, performance monitoring and operational readiness.

Qualifications and Experience

Required

• Proven experience establishing, developing, managing or advising an inbound DMC or comparable tourism business.
• Strong understanding of Kenya’s tourism industry, safari products, supplier networks and international travel-trade markets.
• Demonstrated expertise in tourism business strategy, commercial development and international partner acquisition.
• Practical experience in tour operations, reservations systems, product costing, pricing and supplier negotiations.
• Strong financial planning, business development and implementation capabilities.
• Ability to establish operational systems, develop internal capabilities and deliver measurable business results.
• Excellent stakeholder management, communication and strategic advisory skills.

Preferred

• Experience working with premium mid-market and luxury travel segments.
• Established knowledge of international tourism distribution networks and East African travel markets.
• Relevant academic or professional qualifications in Tourism, Hospitality, Business Management, Finance or related disciplines.

• Assess the business opportunity and develop a clear strategic direction, market positioning and implementation roadmap.
• Develop and refine competitive safari and travel products, pricing structures and supplier partnerships.
• Establish effective DMC operational processes, including reservations, quotations, supplier management and guest service delivery.
• Develop international B2B partnerships, distribution channels and client acquisition strategies.
• Provide financial planning guidance, including revenue projections, pricing, margins and commercial sustainability.
• Recommend appropriate organisational structures, operational systems and staffing requirements.
• Support implementation, team training, performance monitoring and operational readiness.

• Strong understanding of Kenya’s tourism industry, safari products, supplier networks and international travel-trade markets.
• Tourism business strategy
• Commercial development
• International partner acquisition
• Tour operations
• Reservations systems
• Product costing and pricing
• Supplier negotiations
• Financial planning
• Business development
• Implementation
• Operational systems development
• Stakeholder management
• Communication
• Strategic advisory

• Proven experience establishing, developing, managing or advising an inbound DMC or comparable tourism business.
• Demonstrated expertise in tourism business strategy, commercial development and international partner acquisition.
• Practical experience in tour operations, reservations systems, product costing, pricing and supplier negotiations.
• Ability to establish operational systems, develop internal capabilities and deliver measurable business results.
• Excellent stakeholder management, communication and strategic advisory skills.
• Preferred: Relevant academic or professional qualifications in Tourism, Hospitality, Business Management, Finance or related disciplines.