The Capital Markets Authority (CMA) is a statutory agency charged with the responsibility of regulating and developing efficient Capital Markets in Kenya.

STUDENT ATTACHMENT – INFORMATION AND COMMUNICATION TECHNOLOGY (OPERATIONS AND INFRASTRUCTURE) – 1 POSITION

Attachment Period: 3 months (non-renewable)

Reporting to the Director Technology & Business Modernization, the selected candidate will be responsible for:

• Log and categorize all calls related to Incidents, Help Requests, and Requests for Information, including initial triage.
• Deliver 1st-line technical assistance for common hardware, software, and network issues (e.g., connectivity checks, application restarts).
• Conduct service follow-ups on resolved issues and providing users with basic feedback on call status.
• Assist in preparing weekly reports on service requests and incidents by gathering and organizing data.
• Assist in installing and configuring basic standard software and printers on laptops and desktops with guidance.

Minimum Requirements

• A continuing student pursuing a Bachelor’s degree in either Computer Science, Information Technology, Information Science, Data Science, Software Engineering, or an equivalent qualification from a recognized and accredited institution.

• Log and categorize all calls related to Incidents, Help Requests, and Requests for Information, including initial triage.
• Deliver 1st-line technical assistance for common hardware, software, and network issues (e.g., connectivity checks, application restarts).
• Conduct service follow-ups on resolved issues and providing users with basic feedback on call status.
• Assist in preparing weekly reports on service requests and incidents by gathering and organizing data.
• Assist in installing and configuring basic standard software and printers on laptops and desktops with guidance.

• A continuing student pursuing a Bachelor’s degree in either Computer Science, Information Technology, Information Science, Data Science, Software Engineering, or an equivalent qualification from a recognized and accredited institution.