Students Supervisor – Master of Science in Digital Services Management

1. Guide students in designing and managing service delivery models for digital platforms, including cloud, mobile, and web-based services.
2. Supervise projects that optimize service quality, user satisfaction, and operational efficiency in digital environments.
3. Mentor candidates in the application of IT service management frameworks such as ITIL, COBIT, or DevOps practices.
4. Oversee the development of service-level agreements (SLAs), performance metrics, and continuous improvement plans.
5. Support students in analyzing digital service ecosystems, including stakeholder mapping and value chain analysis.
6. Facilitate students' understanding of digital transformation strategies and change management in service organizations.
7. Assess students' ability to manage digital service budgets, vendor relationships, and project lifecycles.

Qualifications for a Masters supervisor

• PhD in a relevant field OR Master’s degree with significant research/ professional experience in specialized areas and demonstration of supervision of Masters candidates to completion.
• At least two (2) peer-reviewed publications in the last five years.
• Strong digital mentoring and online engagement skills to effectively support learners in virtual environments.
• Familiarity and prior experience with online or virtual supervision will be an added advantage.

• Provide academic and research supervision to Masters and PhD candidates.
• Guide candidates in proposal development, research design, data collection, analysis and thesis writing.
• Mentor candidates through virtual supervision on OUK's digital platforms.
• Ensure adherence to OUK's Graduate Studies Policy, research ethics and quality standards and other University policies including timelines.
• Provide timely feedback and progress reports as per institutional guidelines.
• Support preparation for thesis defense and publication of research outputs.

• Strong digital mentoring and online engagement skills
• Familiarity and prior experience with online or virtual supervision

• PhD in a relevant field OR Master’s degree with significant research/ professional experience in specialized areas and demonstration of supervision of Masters candidates to completion.
• At least two (2) peer-reviewed publications in the last five years.