Greenlight Planet is on a mission to revolutionize rural energy access for the 1.5 billion off-grid villagers who use dirty, dangerous kerosene lanterns for light. In four years we've sold 1.6 million solar lights to off-grid families in South Asia and Africa— all paid for up-front, in cash— the latter 1 million customers acquired over the...

Responsibilities or duties

Stock Management:

Receive, store and issue stocks in the shops via the POS system, Angaza and any other system as advised. Single point of contact for all inventory allocated to the area headquarters

Customer Service:

Answer and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive best in class assistance

Reporting:

Prepare and submit regular and ad hoc reports on

• Stock holding - weekly
• Store management – System failures, Alarm performance, repairs, security issues etc.
• Customer service – Customer complaints, warranty claims, 1st Screening reports etc.
• Products availability in the field

Asset Management:

Safeguard company assets to avoid losses and damage and ensure risk aversion in running the shop facilities.

Store Management:

Ensure the shop is presentable always – valid trading licenses, shop cleanliness, floor arrangement, product handling, OSHA audit certificates etc.

Regulatory Compliance:

Track and update the headquarters on any changes in regulation that affect the store operations

Sales Operations Assistance:

Provide maximum assistance to the sales team in stock management, sales generation, and maintaining best-in-class relationships with energy officers and team managers in the AHQ.

Budgeting and Cost Tracking:

Ensure all shop expenses are tracked and reported as directed.

Any other tasks that may be assigned to you from time to time

Qualifications or requirements (e.g., education, skills)

Experience needed

You might be a strong candidate if you:

• Hold a Degree/ Diploma or equivalent from a recognized institution.
• Possess at least two years of experience in a similar role – preferably in a customer-facing and stock management role.
• Can clearly and straight to the point communicate fluently in both written and spoken English and Kiswahili.
• Have strong computer skills – MS Excel skill is mandatory.
• Have experience in the use of technology – smartphone and web-based applications.
• Possess a high level of integrity and professionalism.
• Can demonstrate sound judgment and excellent communication, presentation and reporting skills.

• Receive, store and issue stocks in the shops via the POS system, Angaza and any other system as advised. Single point of contact for all inventory allocated to the area headquarters
• Answer and offer appropriate guidance to all customers (existing, walk-in and prospective customers), ensuring they receive best in class assistance
• Prepare and submit regular and ad hoc reports on Stock holding - weekly, Store management – System failures, Alarm performance, repairs, security issues etc., Customer service – Customer complaints, warranty claims, 1st Screening reports etc., Products availability in the field
• Safeguard company assets to avoid losses and damage and ensure risk aversion in running the shop facilities.
• Ensure the shop is presentable always – valid trading licenses, shop cleanliness, floor arrangement, product handling, OSHA audit certificates etc.
• Track and update the headquarters on any changes in regulation that affect the store operations
• Provide maximum assistance to the sales team in stock management, sales generation, and maintaining best-in-class relationships with energy officers and team managers in the AHQ.
• Ensure all shop expenses are tracked and reported as directed.
• Any other tasks that may be assigned to you from time to time

• MS Excel skill is mandatory
• Experience in the use of technology – smartphone and web-based applications
• High level of integrity and professionalism
• Sound judgment
• Excellent communication, presentation and reporting skills

• Degree/ Diploma or equivalent from a recognized institution
• At least two years of experience in a similar role – preferably in a customer-facing and stock management role
• Fluent in both written and spoken English and Kiswahili