Background information about the job or company (e.g., role context, company overview)

We are located in Kiambu County along Thika Super Highway in Ruiru town. Plainsview is one of the biggest nursing home in Kiambu county. We have served the community and beyond since 1999.

Job Summary

We are seeking a Support & Admin Team Lead to oversee all non-clinical support services, including housekeeping, catering, transport, and maintenance. The role will ensure efficient service delivery, regulatory compliance, and seamless operational support to clinical teams, contributing to overall patient satisfaction and hospital performance.

Responsibilities or duties

• Oversee daily operations across housekeeping, catering, transport, and maintenance
• Ensure high standards of cleanliness, safety, and infection control
• Coordinate patient transport and logistics to support timely service delivery
• Manage maintenance schedules to ensure optimal functionality of equipment and facilities
• Monitor and control inventory, supplies, and resource utilization
• Ensure compliance with internal policies, regulatory requirements, and quality standards
• Lead, supervise, and develop support staff, including scheduling and performance management
• Collaborate with clinical and administrative teams to ensure seamless operations
• Support audit readiness and maintain proper documentation

Qualifications or requirements (e.g., education, skills)

• Bachelor’s degree in Hospitality Management, Business Administration, Operations, or related field
• 5+ years’ experience managing support services (housekeeping, catering, transport, maintenance)
• background in hospital, healthcare, hotel, or large institution preferred
• Proven ability to lead and coordinate diverse support teams
• Ability to drive a manual vehicle is an added advantage

Experience needed

5+ years’ experience managing support services (housekeeping, catering, transport, maintenance)

Key Skills

• Strong operations and facilities management knowledge
• Understanding of health, safety, and infection control standards
• Good leadership and team management skills
• Strong organizational and problem-solving abilities
• Excellent communication and interpersonal skills

• Oversee daily operations across housekeeping, catering, transport, and maintenance
• Ensure high standards of cleanliness, safety, and infection control
• Coordinate patient transport and logistics to support timely service delivery
• Manage maintenance schedules to ensure optimal functionality of equipment and facilities
• Monitor and control inventory, supplies, and resource utilization
• Ensure compliance with internal policies, regulatory requirements, and quality standards
• Lead, supervise, and develop support staff, including scheduling and performance management
• Collaborate with clinical and administrative teams to ensure seamless operations
• Support audit readiness and maintain proper documentation

• Strong operations and facilities management knowledge
• Understanding of health, safety, and infection control standards
• Good leadership and team management skills
• Strong organizational and problem-solving abilities
• Excellent communication and interpersonal skills

• Bachelor’s degree in Hospitality Management, Business Administration, Operations, or related field
• 5+ years’ experience managing support services (housekeeping, catering, transport, maintenance)
• background in hospital, healthcare, hotel, or large institution preferred
• Proven ability to lead and coordinate diverse support teams
• Ability to drive a manual vehicle is an added advantage