Job purpose:

The System Administrator and Support Officer– Responsible for the upkeep, configuration, and reliable operation of computer systems, including servers and storage systems, planning for and responding to service outages and other problems as well as troubleshooting any issues.

Key Responsibilities

• Administering, configuring and troubleshooting servers and ICT systems (Core Banking, HR and Payroll, ATM and Mobile Banking) Server deployments virtualization and storage
• Experience in user support, i.e., ticket management,
• Monitoring transaction links and maintaining high Bandwidth, Secure and Redundant links in the Sacco LAN
• Keeping downtime records, and causes and putting in place measures to prevent them from recurring
• Maintaining the upkeep, configuration, and reliable operation of the computer systems.
• Maintaining website updates and information
• Management of data backup and operations of backup tools and testing of disk and data recovery.
• Offering staff support/customer/member technical support
• Perform Software Licensing and subscriptions e. g antivirus and Backup and Replication
• Performing system compliance – Database Management, Database backups, Monitoring,
• Configuration of Users & Liaising with System vendor/Service providers
• Plan and perform preventive maintenance on servers, AC, laptops and desktop computers
• Providing resources and action on any system change request and liaising with vendor support on-site or virtually

Knowledge: Qualifications & Experience

• Project management skills.
• A bachelor’s degree in IT /Computer Science or related
• Professional certification such as CCNP, CCNA, MCSE, MCSA, MCSD, OCDBA, MCDBA
• 4 continuous years of work experience as a systems administrator in a Sacco or a financial institution.
• Solid technical skills in databases, networks, and banking applications will be an added advantage

Personal Attributes required for this role:

• Ability to work independently with minimum supervision
• Team player with good interpersonal skills
• Drive for results and achievement
• Analytical skills.
• Decision-making and problem-solving skills.
• Innovation and creativity.

• Administering, configuring and troubleshooting servers and ICT systems (Core Banking, HR and Payroll, ATM and Mobile Banking) Server deployments virtualization and storage
• Experience in user support, i.e., ticket management,
• Monitoring transaction links and maintaining high Bandwidth, Secure and Redundant links in the Sacco LAN
• Keeping downtime records, and causes and putting in place measures to prevent them from recurring
• Maintaining the upkeep, configuration, and reliable operation of the computer systems.
• Maintaining website updates and information
• Management of data backup and operations of backup tools and testing of disk and data recovery.
• Offering staff support/customer/member technical support
• Perform Software Licensing and subscriptions e. g antivirus and Backup and Replication
• Performing system compliance – Database Management, Database backups, Monitoring,
• Configuration of Users & Liaising with System vendor/Service providers
• Plan and perform preventive maintenance on servers, AC, laptops and desktop computers
• Providing resources and action on any system change request and liaising with vendor support on-site or virtually

• Project management skills.
• Solid technical skills in databases, networks, and banking applications
• Ability to work independently with minimum supervision
• Team player with good interpersonal skills
• Drive for results and achievement
• Analytical skills.
• Decision-making and problem-solving skills.
• Innovation and creativity.

• A bachelor’s degree in IT /Computer Science or related
• Professional certification such as CCNP, CCNA, MCSE, MCSA, MCSD, OCDBA, MCDBA