COSEKE is uniquely qualified to provide complete solutions as per all our clients' needs. We are a Pan African IT solutions specialist company since 1990 providing Information and Content Management Solutions to change how work gets done in organizations of all sizes.

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System Support Engineer Intern

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

Location

Nairobi

Job Field

Graduate Jobs , ICT / Computer

KEY RESPONSIBILITIES

Technical Support & Client Assistance

Assist in providing first-level technical support to users under supervision. Help troubleshoot basic software and system issues. Support the management of ticketing systems and track assigned issues. Document common issues and solutions for knowledge base development.

Pre-Sales & Product Support

Support the team in preparing technical demonstrations and presentations. Assist in gathering user requirements and documenting findings. Participate in product demos and client meetings for learning purposes.

Bid & Proposal Support

Assist in compiling technical documentation for proposals. Support the team in preparing bid-related materials and submissions.

Customer Experience & Project Support

Work with team members to ensure smooth on-boarding of clients. Assist in user training and system adoption activities. Support project implementation tasks as assigned.

Innovation & Learning

Participate in system testing and feedback sessions. Support development of internal tools or demo applications. Conduct research on new technologies and industry trends.

Quality & Compliance

Adhere to company policies and quality standards. Support documentation required for ISO and internal processes. Participate in continuous improvement initiatives.

LEARNING OBJECTIVES / KPIs (FOR INTERNSHIP SUCCESS)

Timely response to assigned support tickets

Ability to troubleshoot and escalate issues appropriately

Active participation in team tasks and projects

Quality of documentation and reports

Demonstrated improvement in technical and soft skills

Positive feedback from supervisors and team members

QUALIFICATIONS & REQUIREMENTS

Education

Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field. Relevant professional certifications are an advantage.

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• Assist in providing first-level technical support to users under supervision.
• Help troubleshoot basic software and system issues.
• Support the management of ticketing systems and track assigned issues.
• Document common issues and solutions for knowledge base development.
• Support the team in preparing technical demonstrations and presentations.
• Assist in gathering user requirements and documenting findings.
• Participate in product demos and client meetings for learning purposes.
• Assist in compiling technical documentation for proposals.
• Support the team in preparing bid-related materials and submissions.
• Work with team members to ensure smooth on-boarding of clients.
• Assist in user training and system adoption activities.
• Support project implementation tasks as assigned.
• Participate in system testing and feedback sessions.
• Support development of internal tools or demo applications.
• Conduct research on new technologies and industry trends.
• Adhere to company policies and quality standards.
• Support documentation required for ISO and internal processes.
• Participate in continuous improvement initiatives.

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field.
• Relevant professional certifications are an advantage.