ABOUT THE ROLE

We are seeking a motivated and eager to learn System Support Engineer Intern to join our Technical team. This internship provides hands on experience in technical support, software troubleshooting, and client service within a dynamic ICT environment. The intern will work closely with experienced engineers and cross functional teams to support clients, learn system operations, and contribute to ongoing projects. This role is ideal for a candidate looking to build practical technical and professional skills in a fast-paced, solution-driven environment.

KEY RESPONSIBILITIES

Technical Support & Client Assistance

• Assist in providing first-level technical support to users under supervision.
• Help troubleshoot basic software and system issues.
• Support the management of ticketing systems and track assigned issues.
• Document common issues and solutions for knowledge base development.

Pre-Sales & Product Support

• Support the team in preparing technical demonstrations and presentations.
• Assist in gathering user requirements and documenting findings.
• Participate in product demos and client meetings for learning purposes.

Bid & Proposal Support

• Assist in compiling technical documentation for proposals.
• Support the team in preparing bid-related materials and submissions.

Customer Experience & Project Support

• Work with team members to ensure smooth on-boarding of clients.
• Assist in user training and system adoption activities.
• Support project implementation tasks as assigned.

Innovation & Learning

• Participate in system testing and feedback sessions.
• Support development of internal tools or demo applications.
• Conduct research on new technologies and industry trends.

Quality & Compliance

• Adhere to company policies and quality standards.
• Support documentation required for ISO and internal processes.
• Participate in continuous improvement initiatives.

LEARNING OBJECTIVES / KPIs (FOR INTERNSHIP SUCCESS)

• Timely response to assigned support tickets
• Ability to troubleshoot and escalate issues appropriately
• Active participation in team tasks and projects
• Quality of documentation and reports
• Demonstrated improvement in technical and soft skills
• Positive feedback from supervisors and team members

QUALIFICATIONS & REQUIREMENTS

Education

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field.
• Relevant professional certifications are an advantage.

Technical Skills

• Basic knowledge of software systems and IT concepts
• Familiarity with: Web technologies (HTML, CSS, JavaScript)
• Programming basics (e.g., PHP, Java, or Node.js)
• Databases (MySQL, MongoDB, or similar)
• Willingness to learn modern frameworks (e.g., Laravel, React)

DURATION & BENEFITS

• Internship duration: 3–6 months
• Opportunity for full time employment based on performance
• Hands-on experience with real projects and clients
• Mentorship from experienced professionals

• Assist in providing first-level technical support to users under supervision.
• Help troubleshoot basic software and system issues.
• Support the management of ticketing systems and track assigned issues.
• Document common issues and solutions for knowledge base development.
• Support the team in preparing technical demonstrations and presentations.
• Assist in gathering user requirements and documenting findings.
• Participate in product demos and client meetings for learning purposes.
• Assist in compiling technical documentation for proposals.
• Support the team in preparing bid-related materials and submissions.
• Work with team members to ensure smooth on-boarding of clients.
• Assist in user training and system adoption activities.
• Support project implementation tasks as assigned.
• Participate in system testing and feedback sessions.
• Support development of internal tools or demo applications.
• Conduct research on new technologies and industry trends.
• Adhere to company policies and quality standards.
• Support documentation required for ISO and internal processes.
• Participate in continuous improvement initiatives.

• Basic knowledge of software systems and IT concepts
• Familiarity with: Web technologies (HTML, CSS, JavaScript)
• Programming basics (e.g., PHP, Java, or Node.js)
• Databases (MySQL, MongoDB, or similar)
• Willingness to learn modern frameworks (e.g., Laravel, React)

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, or a related field.
• Relevant professional certifications are an advantage.