CloudFactory is changing the way the world works by providing an on-demand, digital workforce for scaling critical business processes in the cloud. We’re also on a mission to create meaningful work for as many people as possible.

Role Summary

As a Talent Shared Services Specialist, you will be responsible for providing efficient, comprehensive and accurate HR Support within the Shared Service team to all CloudFactory employees across different locations in collaboration with the Global Talent Team.

This includes HR administrative support in all CloudFactory Talent Processes, Employee Documentation and Employee-Related Data.

This is an exciting opportunity to grow professionally while contributing to a mission-driven organization.

Responsibilities:

• Undertake accurate and timely employee administration/transactional processes, including; making changes to individual terms and conditions, document processing, onboarding, offboarding, internal mobility etc
• Liaising and working collaboratively with Global Talent Team (Talent Business Partners and Heads of Talent across locations) to provide an efficient and effective services
• Input information and maintain documents, employee records and data on HRIS to agreed procedures and compliance standards
• Ensure that all HRIS data and other Talent Databases are accurately updated and maintained.
• Regularly conduct audits on HRIS and Talent Databases to ensure that we are compliant with ISO 9001, ISO 27001, SOC 2 Standards and local employment laws.
• Preparing Shared Service related reports for the stakeholders enabling them to take important decisions based on various facts and trends.
• Provide excellent service to employees by answering questions, resolving issues, and providing information

Requirements

Must Have skills (required)

• Attention to detail.
• Excellent organizational skills
• Customer focus.
• Strong communication skills.
• Problem-solving abilities.
• Teamwork and collaboration abilities.
• Proficient with or the ability to quickly learn the organization's HRIS, G-Suite and similar employee management software.
• Ability to manage time and tight schedules, work effectively under pressure. Using own initiative, with a creative approach to problem solving.

Education and Experience:

• Bachelor's degree in Human Resources, Industrial Psychology, or related field required.
• At least 3 years of experience in a similar role

Benefits

• Great Mission and Culture
• Meaningful Work
• Market competitive salary
• Quarterly variable compensation
• Comprehensive medical cover
• Group life insurance
• Personal development and growth opportunities
• Office snacks and lunch
• Periodic team building and social events

• Undertake accurate and timely employee administration/transactional processes, including; making changes to individual terms and conditions, document processing, onboarding, offboarding, internal mobility etc
• Liaising and working collaboratively with Global Talent Team (Talent Business Partners and Heads of Talent across locations) to provide an efficient and effective services
• Input information and maintain documents, employee records and data on HRIS to agreed procedures and compliance standards
• Ensure that all HRIS data and other Talent Databases are accurately updated and maintained.
• Regularly conduct audits on HRIS and Talent Databases to ensure that we are compliant with ISO 9001, ISO 27001, SOC 2 Standards and local employment laws.
• Preparing Shared Service related reports for the stakeholders enabling them to take important decisions based on various facts and trends.
• Provide excellent service to employees by answering questions, resolving issues, and providing information

• Attention to detail.
• Excellent organizational skills
• Customer focus.
• Strong communication skills.
• Problem-solving abilities.
• Teamwork and collaboration abilities.
• Proficient with or the ability to quickly learn the organization's HRIS, G-Suite and similar employee management software.
• Ability to manage time and tight schedules, work effectively under pressure. Using own initiative, with a creative approach to problem solving.

• Bachelor's degree in Human Resources, Industrial Psychology, or related field required.
• At least 3 years of experience in a similar role