Aga Khan University Hospitals in Karachi, Pakistan and Nairobi, Kenya are private, not-for-profit institutions providing high quality health care. The Main Hospitals serve as the principal sites for clinical training for the University's Medical Colleges and Schools of Nursing and Midwifery in Pakistan and East Africa. Our Vision of Aga Khan University Ho...

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Team Leader, Security Administration Office

Job Type

Full Time

Qualification

BA/BSc/HND

Experience

5 years

Location

Nairobi

Job Field

Security / Intelligence

Responsibilities:

Safety & Security Incident Management

• Coordinate timely resolution, investigation, documentation, and closure of all incidents.
• Allocate investigations, ensure root cause analysis, and implement corrective/preventive actions.
• Initiate disciplinary processes where necessary and report criminal/medico-legal cases to police.
• Maintain accurate, accessible records for all cases investigated.
• Maintain and track status of all cases reported to the police and which are before courts.
• Prepare and submit quarterly incident analysis reports.
• Coordinate liaison with police, fire brigade, and other authorities for incident management.

JCI Compliance (Safety, Security & Fire Safety, Safety & HAZMAT Programs)

• Ensure development, implementation, and continuous updating of all departmental policies, procedures, and plans aligned with JCI standards.
• Oversee monitoring of departmental HVAs, KPIs, QVAs, audits, and inspection outcomes, ensuring corrective actions are implemented accordingly.
• Coordinate safety, fire safety, and security drills and ensure documentation and implementation of follow-up actions.
• Ensure implementation of staff training, SQE requirements, and compliance with identification protocols.
• Oversee annual risk assessments and PCRA (pre-, during-, and post-construction) assessments are conducted and ensure mitigation measures are effectively implemented.

Response to Safety & Security Emergencies

• Ensure that a sound emergency response protocol is in place and being implemented fully.
• Ensure that ERT (Emergency Response Team) are in place, are trained adequately and equipped to respond timely to safety and security emergencies.
• Ensure that the emergency response time is monitored, documented and any shortcomings corrected accordingly.
• Ensure that all emergencies’ activations are responded to and documented accordingly.
• Take predetermined action and assist in cases of emergencies such as accident, fire and aggression.

Safety & Security Equipment Servicing and Monitoring

• Ensure that safety and security equipment, for instance, the CCTV system, Access Control and fire-fighting equipment are serviced periodically and are functioning well.
• Ensure that the CCTV Control Room Protocols are in place and Strict Confidentiality of the place and data is maintained.
• Ensure that panic alarm buttons, walk-through metal detectors, hand-held wands are in place and are serviced regularly to ensure optimum functionality.
• Ensure that, inventory of all the equipment are in place and are updated regularly as per the JCI requirement

Supervisory Role

• Oversee management, coaching, and motivation of in-house and outsourced security staff.
• Ensure timely performance evaluations, annual appraisals, and duty roster planning for 24/7 coverage.
• Coordinate leave planning and review of job descriptions for continuous improvement.
• Ensure that appropriate disciplinary measures in line with institutional policies are taken against wayward officers.
• Ensure that a sound duty roster is in place for 24/7 coverage of the hospital.

Risk Assessment & Control

• Plan and coordinate annual safety and security-related risk assessments of the hospital and its affiliated entities.
• Overseeing the implementation of risk control and preventive measures.
• Overseeing the development, reviews of the departmental risk registers.
• Implementation of the agreed Service Level Agreements as per the existing departmental contracts.
• Ensure that all emergency and crisis management assets are available and support a timely, coordinated response to incidents as they occur.
• Accurately match invoices with Local Purchase Orders (LPOs) and ensure they are reviewed, approved, and processed for payment in a timely manner.
• Assist in evaluating the performance of contracted services and contribute to the development and implementation of improvement measures.
• Perform any other duties as assigned by the Department Manager.
• Participate in all team efforts as departmental needs arise

Requirements:

• Bachelor’s degree in criminology, Security Management, Forensics, or a related field is preferred.
• Advanced training or professional certification in safety and security is an added advantage.
• At least 5 years of experience in healthcare safety and/or security is required.
• Strong foundation in JCI, SafecCare, and CUE accreditation standards and audit processes is desirable
• Strong interpersonal and communication skills.
• Effective people management and supervisory capabilities.
• Comprehensive knowledge of safety, security protocols, and emergency preparedness procedures.
• Solid understanding of company safety policies and applicable OSHA standards.
• Ability to plan and conduct training sessions and emergency mock drills.
• Strong organizational skills with excellent attention to detail.
• Proficiency in Microsoft Office and related software applications.
• Good customer service orientation.
• Ability to work long hours with minimal supervision.

• Coordinate timely resolution, investigation, documentation, and closure of all incidents.
• Allocate investigations, ensure root cause analysis, and implement corrective/preventive actions.
• Initiate disciplinary processes where necessary and report criminal/medico-legal cases to police.
• Maintain accurate, accessible records for all cases investigated.
• Maintain and track status of all cases reported to the police and which are before courts.
• Prepare and submit quarterly incident analysis reports.
• Coordinate liaison with police, fire brigade, and other authorities for incident management.
• Ensure development, implementation, and continuous updating of all departmental policies, procedures, and plans aligned with JCI standards.
• Oversee monitoring of departmental HVAs, KPIs, QVAs, audits, and inspection outcomes, ensuring corrective actions are implemented accordingly.
• Coordinate safety, fire safety, and security drills and ensure documentation and implementation of follow-up actions.
• Ensure implementation of staff training, SQE requirements, and compliance with identification protocols.
• Oversee annual risk assessments and PCRA (pre-, during-, and post-construction) assessments are conducted and ensure mitigation measures are effectively implemented.
• Ensure that a sound emergency response protocol is in place and being implemented fully.
• Ensure that ERT (Emergency Response Team) are in place, are trained adequately and equipped to respond timely to safety and security emergencies.
• Ensure that the emergency response time is monitored, documented and any shortcomings corrected accordingly.
• Ensure that all emergencies’ activations are responded to and documented accordingly.
• Take predetermined action and assist in cases of emergencies such as accident, fire and aggression.
• Ensure that safety and security equipment, for instance, the CCTV system, Access Control and fire-fighting equipment are serviced periodically and are functioning well.
• Ensure that the CCTV Control Room Protocols are in place and Strict Confidentiality of the place and data is maintained.
• Ensure that panic alarm buttons, walk-through metal detectors, hand-held wands are in place and are serviced regularly to ensure optimum functionality.
• Ensure that, inventory of all the equipment are in place and are updated regularly as per the JCI requirement
• Oversee management, coaching, and motivation of in-house and outsourced security staff.
• Ensure timely performance evaluations, annual appraisals, and duty roster planning for 24/7 coverage.
• Coordinate leave planning and review of job descriptions for continuous improvement.
• Ensure that appropriate disciplinary measures in line with institutional policies are taken against wayward officers.
• Ensure that a sound duty roster is in place for 24/7 coverage of the hospital.
• Plan and coordinate annual safety and security-related risk assessments of the hospital and its affiliated entities.
• Overseeing the implementation of risk control and preventive measures.
• Overseeing the development, reviews of the departmental risk registers.
• Implementation of the agreed Service Level Agreements as per the existing departmental contracts.
• Ensure that all emergency and crisis management assets are available and support a timely, coordinated response to incidents as they occur.
• Accurately match invoices with Local Purchase Orders (LPOs) and ensure they are reviewed, approved, and processed for payment in a timely manner.
• Assist in evaluating the performance of contracted services and contribute to the development and implementation of improvement measures.
• Perform any other duties as assigned by the Department Manager.
• Participate in all team efforts as departmental needs arise

• Strong interpersonal and communication skills.
• Effective people management and supervisory capabilities.
• Comprehensive knowledge of safety, security protocols, and emergency preparedness procedures.
• Solid understanding of company safety policies and applicable OSHA standards.
• Ability to plan and conduct training sessions and emergency mock drills.
• Strong organizational skills with excellent attention to detail.
• Proficiency in Microsoft Office and related software applications.
• Good customer service orientation.

• Bachelor’s degree in criminology, Security Management, Forensics, or a related field is preferred.
• Advanced training or professional certification in safety and security is an added advantage.
• Strong foundation in JCI, SafecCare, and CUE accreditation standards and audit processes is desirable