Role Overview

The Team Leader – Corporate Claims and Benefits is responsible for overseeing claims processing, benefits administration, and corporate client service delivery within the insurance function. The role ensures efficient claims adjudication, service excellence, and compliance with policy terms and regulatory requirements.

This position leads a team responsible for managing high-value corporate accounts and maintaining service level agreements.

Key Responsibilities

Claims Management and Adjudication

The team leader will supervise claims assessment, documentation verification, benefits computation, and settlement processes to ensure accuracy and timeliness.

Client Relationship Management

The role includes managing corporate client interactions, resolving escalated issues, and ensuring adherence to agreed service standards.

Process Optimization and Controls

• Overseeing claims processing, benefits administration, and corporate client service delivery.
• Ensuring efficient claims adjudication, service excellence, and compliance with policy terms and regulatory requirements.
• Leading a team responsible for managing high-value corporate accounts and maintaining service level agreements.
• Supervising claims assessment, documentation verification, benefits computation, and settlement processes to ensure accuracy and timeliness.
• Managing corporate client interactions, resolving escalated issues, and ensuring adherence to agreed service standards.
• Process optimization and controls.