Job Purpose

Talent Grid Africa, on behalf of their client in the beauty, skincare, and wellness industry, is looking for a dynamic, enthusiastic, hands-on and highly technical Tech Ops and Systems Lead . The Tech Ops and Systems Lead will own and maintain the entire back-end engine of Uncover across E-commerce, ERP, WMS, Whats App Commerce, 3PL, and all internal IT systems. Ensure every platform runs reliably, syncs accurately, and scales cleanly as the business grows. This is a hands-on technical role focused on integration, automation, system health, and operational excellence.

Key Responsibilities

• Own back end architecture across Shopify, Sukhiba, ERP, WMS, accounting systems, WhatsApp Commerce, and 3PL tools.
• Maintain all data flows, syncs, callbacks, and APIs powering the D2C and operations stack.
• Ensure platform stability, clean deployments, and minimal downtime.
• Serve as the technical owner for all back end vendors and platforms.
• Lead debugging, maintenance, log reviews, and escalation management.
• Ensure fast turnaround on incidents through strong vendor follow-up.
• Maintain SKU, order, customer, and inventory accuracy across all connected systems.
• Own historical data migration, cleanup, and ongoing hygiene.
• Prevent data drifts by establishing stable monitoring and validation rules.
• Maintain backups, access control, permission management, and cybersecurity protocols.
• Oversee IT systems including laptops, email accounts, networks, and SaaS licenses.
• Ensure robust documentation, audit trails, and secure system practices.
• Build and maintain monitoring dashboards, automated alerts, and back-end scripts to reduce manual work and prevent failures.
• Ensure clean, accurate data pipelines and own the D2C master dashboard and reporting infrastructure.
• Provide clear weekly visibility into system health, risks, and key incidents.
• Partner with Product Growth Manager to enable smooth feature rollouts and backend support during launches.
• Align with CX, Operations, Finance, and D2C on back end needs and system improvements.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field.
• Proven experience managing backend systems across eCommerce, ERP, WMS, and related platforms.
• Strong knowledge of APIs, integrations, data synchronization, and system architecture.
• Experience managing technical vendors and third-party platforms.
• Demonstrated ability to troubleshoot system errors and manage incident resolution.
• Strong understanding of data integrity, system reliability, and operational monitoring.
• Ability to manage deployments and backend updates efficiently.

• Own back end architecture across Shopify, Sukhiba, ERP, WMS, accounting systems, WhatsApp Commerce, and 3PL tools.
• Maintain all data flows, syncs, callbacks, and APIs powering the D2C and operations stack.
• Ensure platform stability, clean deployments, and minimal downtime.
• Serve as the technical owner for all back end vendors and platforms.
• Lead debugging, maintenance, log reviews, and escalation management.
• Ensure fast turnaround on incidents through strong vendor follow-up.
• Maintain SKU, order, customer, and inventory accuracy across all connected systems.
• Own historical data migration, cleanup, and ongoing hygiene.
• Prevent data drifts by establishing stable monitoring and validation rules.
• Maintain backups, access control, permission management, and cybersecurity protocols.
• Oversee IT systems including laptops, email accounts, networks, and SaaS licenses.
• Ensure robust documentation, audit trails, and secure system practices.
• Build and maintain monitoring dashboards, automated alerts, and back-end scripts to reduce manual work and prevent failures.
• Ensure clean, accurate data pipelines and own the D2C master dashboard and reporting infrastructure.
• Provide clear weekly visibility into system health, risks, and key incidents.
• Partner with Product Growth Manager to enable smooth feature rollouts and backend support during launches.
• Align with CX, Operations, Finance, and D2C on back end needs and system improvements.

• Strong knowledge of APIs, integrations, data synchronization, and system architecture.
• Demonstrated ability to troubleshoot system errors and manage incident resolution.
• Strong understanding of data integrity, system reliability, and operational monitoring.
• Ability to manage deployments and backend updates efficiently.

• Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related technical field.
• Proven experience managing backend systems across eCommerce, ERP, WMS, and related platforms.
• Experience managing technical vendors and third-party platforms.