About the Role

As a Technical Intern, you will support field installations, equipment recovery, and customer service activities for SME and Enterprise clients. You will play a key role in ensuring high-quality installations, maintaining customer satisfaction, and supporting both technical and sales teams in achieving operational goals.

Key Responsibilities

• Support SME and Enterprise customer installations and repairs.
• Manage installation orders to ensure timely service delivery.
• Provide regular feedback and progress reports on installation activities.
• Coordinate with clients, contractors, and design teams during project execution.
• Commission and test equipment following installations.
• Ensure compliance with safety and operational procedures.
• Provide emergency technical support when required.

Requirements

• Diploma or Bachelor’s degree in Telecommunications, Electrical Engineering, Information Technology, or a related field.
• Minimum of 6 months’ ISP field installation experience.
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office applications.
• Customer-focused with strong technical and organizational abilities.
• Valid driving license is mandatory.

Why Join Mawingu?

• Gain practical field experience in a fast-growing telecommunications company.
• Work with experienced technical professionals.
• Develop installation, troubleshooting, and customer service skills.
• Build a strong foundation for a career in network engineering and telecommunications.

• Support SME and Enterprise customer installations and repairs.
• Manage installation orders to ensure timely service delivery.
• Provide regular feedback and progress reports on installation activities.
• Coordinate with clients, contractors, and design teams during project execution.
• Commission and test equipment following installations.
• Ensure compliance with safety and operational procedures.
• Provide emergency technical support when required.

• Strong communication skills
• Problem-solving skills
• Interpersonal skills
• Proficiency in Microsoft Office applications
• Customer-focused
• Strong technical abilities
• Organizational abilities

• Diploma or Bachelor’s degree in Telecommunications, Electrical Engineering, Information Technology, or a related field.
• Minimum of 6 months’ ISP field installation experience.
• Valid driving license is mandatory.