Background information about the job or company

We are Africa’s leading manufacturer of HDPE, DWC, PPR, Telecom duct and accessories and uPVC piping systems, with a state of the art manufacturing facility in Ruiru, Kenya. We are the first company to manufacture 630mm diameter HDPE pipes in Kenya. We want to improve lives b y providing long term & sustainable solutions that reduce non-revenue water th...

Responsibilities or duties

Provide technical support to the Sales and Supply Chain teams in responding to customer inquiries and technical requirements.

Collaborate with the Sales and Operations teams to support in-house fabrication projects and activities.

Create, maintain, and update all technical documentation for products manufactured internally and products purchased for resale.

Track sales leads and provide technical information and support throughout the sales process until successful closure.

Work closely with the R&D, Business Development, and Supply Chain teams to ensure products comply with technical specifications and regulatory requirements.

Maintain the highest standards of ethics, professionalism, and confidentiality in all business-related engagements.

Qualifications or requirements

At least 2–3 years’ experience in water and sanitation projects or sales engineering.

Holder of BSc/B.Eng. in Civil Engineering – Water option, Mechanical engineering.

Background experience in water piping systems, sanitation systems and telecom infrastructure is required.

Previous experience in water, sanitation and hygiene (WASH) projects is advantageous.

Required Skills & Competencies

Practical knowledge and hands-on experience in Computer-Aided Design (CAD) software, including AutoCAD, WaterCAD, and SolidWorks, for design, modeling, analysis, and technical documentation.

Strong understanding of technical concepts, principles, and specifications, with the ability to translate technical knowledge into commercially viable solutions that deliver value to customers and support business objectives.

Proven technical competence – understanding of technical concepts and ability to translate for commercial benefit.

Excellent product knowledge.

Exceptional communication skills.

Technical skills and Problem-solving abilities.

Strong attention to detail with analytical mind.

Ability to readily adjust to changing circumstances, priorities, technologies, and business environments, while maintaining effectiveness and a positive attitude.

Ability and willingness to quickly learn new products, technologies, and solutions, and effectively apply acquired knowledge to address client needs and business challenges.

Act in line with our Company core values and demonstrate leadership principles.

Any other provided details

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• Provide technical support to the Sales and Supply Chain teams in responding to customer inquiries and technical requirements.
• Collaborate with the Sales and Operations teams to support in-house fabrication projects and activities.
• Create, maintain, and update all technical documentation for products manufactured internally and products purchased for resale.
• Track sales leads and provide technical information and support throughout the sales process until successful closure.
• Work closely with the R&D, Business Development, and Supply Chain teams to ensure products comply with technical specifications and regulatory requirements.
• Maintain the highest standards of ethics, professionalism, and confidentiality in all business-related engagements.

• Practical knowledge and hands-on experience in Computer-Aided Design (CAD) software, including AutoCAD, WaterCAD, and SolidWorks, for design, modeling, analysis, and technical documentation.
• Strong understanding of technical concepts, principles, and specifications, with the ability to translate technical knowledge into commercially viable solutions that deliver value to customers and support business objectives.
• Proven technical competence – understanding of technical concepts and ability to translate for commercial benefit.
• Excellent product knowledge.
• Exceptional communication skills.
• Technical skills and Problem-solving abilities.
• Strong attention to detail with analytical mind.
• Ability to readily adjust to changing circumstances, priorities, technologies, and business environments, while maintaining effectiveness and a positive attitude.
• Ability and willingness to quickly learn new products, technologies, and solutions, and effectively apply acquired knowledge to address client needs and business challenges.
• Act in line with our Company core values and demonstrate leadership principles.

• At least 2–3 years’ experience in water and sanitation projects or sales engineering.
• Holder of BSc/B.Eng. in Civil Engineering – Water option, Mechanical engineering.
• Background experience in water piping systems, sanitation systems and telecom infrastructure is required.
• Previous experience in water, sanitation and hygiene (WASH) projects is advantageous.