Role Overview:

We are looking for hands-on, reliable, and energetic Technicians to manage day-to-day operations at our offline battery swapping stations. You will support riders, ensure safety and quality of swaps, and maintain battery and equipment performance. 

Mazi Mobility

Key Responsibilities:

• Support riders to swap batteries safely and efficiently. 
• Confirm battery health and charge levels before and after each swap. 
• Ensure proper logging of each swap (via manual logs, USSD, or mobile device). 
• Guide riders on proper battery handling. 
• Provide courteous and prompt assistance to riders at the station. 
• Perform routine checks and cleaning of batteries and connectors. 
• Identify and report any faulty batteries or swap issues. 
• Escalate technical problems to the hardware support team. 
• Ensure the station area is clean, safe, and well-organised. 
• Monitor and manage inventory of batteries at the station. 
• Maintain shift logs and incident reports where necessary. 

Qualifications & Skills:

• Diploma or certificate in automotive technology, electrical engineering, or a related technical field. 
• Previous experience in a mechanical, electrical, or field service technician role is a plus. 
• Comfortable working with hands-on tools and basic diagnostic processes. 
• Basic understanding of battery safety and handling is an advantage. 
• Strong communication and interpersonal skills. 
• Ability to work in shifts, including weekends and holidays, depending on station needs. 

What We’re Looking For:

• A problem-solver with a “can-do” attitude. 
• Someone who takes ownership of their work and station. 
• A team player who cares about customer satisfaction and operational excellence. 
• Passionate about sustainability and innovation in the mobility space. 

Why Join Us:

• Be part of a growing movement transforming transport in Africa. 
• Work at the frontline of e-mobility innovation. 
• Get hands-on experience with batteries and energy tech. 
• Opportunity to grow with Mazi as we scale across the continent. 

• Support riders to swap batteries safely and efficiently.
• Confirm battery health and charge levels before and after each swap.
• Ensure proper logging of each swap (via manual logs, USSD, or mobile device).
• Guide riders on proper battery handling.
• Provide courteous and prompt assistance to riders at the station.
• Perform routine checks and cleaning of batteries and connectors.
• Identify and report any faulty batteries or swap issues.
• Escalate technical problems to the hardware support team.
• Ensure the station area is clean, safe, and well-organised.
• Monitor and manage inventory of batteries at the station.
• Maintain shift logs and incident reports where necessary.

• Comfortable working with hands-on tools and basic diagnostic processes.
• Basic understanding of battery safety and handling is an advantage.
• Strong communication and interpersonal skills.
• Ability to work in shifts, including weekends and holidays, depending on station needs.

• Diploma or certificate in automotive technology, electrical engineering, or a related technical field.
• Previous experience in a mechanical, electrical, or field service technician role is a plus.