Background

For many years, Royal Mabati® has supported many clients succeed through our varied solutions and products. We are a multinational company that primarily deals with roofing materials, starting out with a factory in Nairobi since our inception in 2005. Today, we’re one of the leading manufacturers of roofing products with over 10 distribution centers acr...

Role Overview

The Telesales Representative drives sales and delivers exceptional customer service. You will proactively make outbound calls and manage inbound calls to convert prospects into customers and foster strong relationships with existing clients to ensure repeat business. The role will focus on achieving sales targets and providing a customer-centric approach to enhance satisfaction and loyalty.

Key Skills & Qualifications

Education: Diploma in a relevant field such as Business Administration, Marketing, Communication, Sales, or related area. (A high school certificate (KCSE) may be acceptable if accompanied by strong communication skills and sales aptitude.)

1-3 years of experience in telesales, call centre, telemarketing, or customer Key Skills & Competencies Proficiency in CRM systems and Microsoft Office Suite.

Excellent verbal and written communication in English (Swahili is often an added advantage).

Strong persuasion and negotiation skills to close sales and meet targets. Effective telephone etiquette and active listening.

Key Competencies

Contact prospective and existing customers to promote products and services.

Follow up on sales leads and convert them into actual sales.

Maintain a database of customer information, purchase history, and preferences.

Handle customer queries and provide product information accurately.

Meet or exceed monthly and quarterly sales targets.

Maintain call quality and professionalism at all times.

Record all customer interactions and sales activities in the CRM system.

Submit daily call reports, sales updates, and lead status to the supervisor.

Male candidates who meet the requirements are encouraged to apply.

• Contact prospective and existing customers to promote products and services.
• Follow up on sales leads and convert them into actual sales.
• Maintain a database of customer information, purchase history, and preferences.
• Handle customer queries and provide product information accurately.
• Meet or exceed monthly and quarterly sales targets.
• Maintain call quality and professionalism at all times.
• Record all customer interactions and sales activities in the CRM system.
• Submit daily call reports, sales updates, and lead status to the supervisor.

• Proficiency in CRM systems and Microsoft Office Suite.
• Excellent verbal and written communication in English (Swahili is often an added advantage).
• Strong persuasion and negotiation skills.
• Effective telephone etiquette and active listening.

• Diploma in a relevant field such as Business Administration, Marketing, Communication, Sales, or related area. (A high school certificate (KCSE) may be acceptable if accompanied by strong communication skills and sales aptitude.)