Our core business is to provide our corporate clients with human capital solutions that result in measurably improved employee and organizational performance while minimizing employment practice risk. ​

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Telesales Reprentative

Job Type

Full Time

Qualification

BA/BSc/HND , Diploma

Experience

2 years

Location

Nairobi

Job Field

Sales & Business Development

Salary Range

KSh 16,000 - KSh 30,000/month

Position Summary

We are seeking a dynamic Telesales Representative to drive sales and expand our customer base. The Telesales Representative will be responsible for promoting and selling company products via phone, managing client relationships, and supporting the field sales team in achieving overall revenue targets.

Key Responsibilities

• Conduct outbound sales calls to contractors, hardware shops, developers, and distributors.
• Promote and sell company products.
• Understand customer needs and recommend appropriate products and services.
• Generate new leads and convert inquiries into sales.
• Resolve customer inquiries and objections effectively, providing a positive customer experience.
• Follow up on quotations, orders, and payments to ensure closure.
• Maintain strong relationships with existing clients and identify upselling opportunities
• Provide accurate product information including pricing, availability, and delivery timelines
• Coordinate with logistics and production teams to ensure timely order fulfillment
• Update CRM systems and prepare daily/weekly sales reports
• Accurately record customer interactions and feedback in the CRM system.
• Stay updated on industry trends, competitor offerings, and market conditions.

Qualifications/ Requirements

• Diploma or Degree in Sales, Marketing, Business Administration, or related field
• At least 2 years’ experience in telesales or sales, preferably in building materials, construction, or manufacturing
• Strong understanding of the construction industry is an added advantage
• Excellent communication, negotiation, and closing skills
• Proficiency in Microsoft Office and CRM systems

• Conduct outbound sales calls to contractors, hardware shops, developers, and distributors.
• Promote and sell company products.
• Understand customer needs and recommend appropriate products and services.
• Generate new leads and convert inquiries into sales.
• Resolve customer inquiries and objections effectively, providing a positive customer experience.
• Follow up on quotations, orders, and payments to ensure closure.
• Maintain strong relationships with existing clients and identify upselling opportunities
• Provide accurate product information including pricing, availability, and delivery timelines
• Coordinate with logistics and production teams to ensure timely order fulfillment
• Update CRM systems and prepare daily/weekly sales reports
• Accurately record customer interactions and feedback in the CRM system.
• Stay updated on industry trends, competitor offerings, and market conditions.

• Excellent communication, negotiation, and closing skills
• Proficiency in Microsoft Office and CRM systems

• Diploma or Degree in Sales, Marketing, Business Administration, or related field
• At least 2 years’ experience in telesales or sales, preferably in building materials, construction, or manufacturing
• Strong understanding of the construction industry is an added advantage