Background

Staffing Solutions Network is a leading recruitment and HR management firm based in Kenya, committed to connecting businesses with exceptional talent across diverse industries. Established with a mission to bridge the gap between employers and skilled professionals, we bring unparalleled industry expertise, a client-centered approach, and a deep understanding of the Kenyan job market.

Our client, a growing aesthetic and wellness healthcare provider, is looking for an energetic, persuasive and target-driven Telesales Representative to join their team in Muthaiga, Nairobi.

The role will focus on converting enquiries and leads into consultations, appointments and sales while providing an excellent client experience.

Key Responsibilities

• Make outbound calls to prospective and existing clients.
• Respond to incoming enquiries and convert them into appointments.
• Follow up consistently on leads generated through marketing and other channels.
• Explain the clinic's services professionally and accurately.
• Identify client needs and guide them towards appropriate consultations.
• Convert enquiries into booked consultations and sales opportunities.
• Maintain an organised follow-up pipeline.
• Maintain accurate records of calls, leads, follow-ups and outcomes.
• Meet agreed sales and appointment-generation targets.
• Support client retention and re-engagement campaigns.
• Handle client questions and concerns professionally.

Requirements

• Diploma or degree in Sales, Marketing, Business Administration, Customer Service or a related field.
• Previous experience in telesales, telemarketing, customer service or sales.
• Strong telephone communication and persuasion skills.
• Confident, energetic and target-driven.
• Excellent spoken and written English; Kiswahili is an advantage.
• Strong follow-up and relationship-management skills.
• Comfortable using WhatsApp, CRM systems and digital communication tools.
• Experience in healthcare, aesthetics, beauty, wellness or related services is an added advantage.

• Make outbound calls to prospective and existing clients.
• Respond to incoming enquiries and convert them into appointments.
• Follow up consistently on leads generated through marketing and other channels.
• Explain the clinic's services professionally and accurately.
• Identify client needs and guide them towards appropriate consultations.
• Convert enquiries into booked consultations and sales opportunities.
• Maintain an organised follow-up pipeline.
• Maintain accurate records of calls, leads, follow-ups and outcomes.
• Meet agreed sales and appointment-generation targets.
• Support client retention and re-engagement campaigns.
• Handle client questions and concerns professionally.

• Strong telephone communication and persuasion skills.
• Confident, energetic and target-driven.
• Excellent spoken and written English; Kiswahili is an advantage.
• Strong follow-up and relationship-management skills.
• Comfortable using WhatsApp, CRM systems and digital communication tools.

• Diploma or degree in Sales, Marketing, Business Administration, Customer Service or a related field.
• Previous experience in telesales, telemarketing, customer service or sales.
• Experience in healthcare, aesthetics, beauty, wellness or related services is an added advantage.