We are seeking a motivated & enthusiastic Telesales Representative to join our dynamic sales team. The successful candidate will engage customers primarily through phone calls, managing leads, converting inquiries into sales, ensuring order follow-up, and providing excellent customer service to enhance customer retention and satisfaction.

Key Responsibilities

• Conduct daily outbound calls to prospective and existing customers to promote products, upsell, and drive conversions.
• Follow up on leads and customer inquiries to close sales opportunities.
• Engage repeat customers to facilitate re-orders and maintain long-term relationships.
• Record and update customer interactions, call logs, feedback, and order details in the system.
• Respond promptly and professionally to customer questions, concerns, and complaints.
• Liaise with the dispatch and logistics teams to ensure accurate and timely order fulfillment.
• Prepare daily and weekly call performance and sales reports.
• Provide insights on customer preferences, trends, and feedback to improve service delivery.
• Actively contribute to achieving long-term sales goals & customer loyalty.

Qualifications & Skills

• Minimum of a Degree in a business-related field.
• Proven experience as a Telesales Representative or similar role in sales.
• Demonstrated success in meeting or exceeding sales targets over the phone.
• Strong proficiency with CRM or Sales tracking tools.
• Quick to learn new product information & effectively communicate features & benefits.
• Exceptional verbal communication & interpersonal skills.
• Ability to stay calm, composed, & professional, even when handling rejection or difficult customers.
• Strong problem-solving skills with a focus on customer satisfaction.

Why join us?

• Opportunity to work in a fast-growing remittance business.
• Exposure to cross-border payments and international trade.
• Competitive compensation and performance-based incentives

• Conduct daily outbound calls to prospective and existing customers to promote products, upsell, and drive conversions.
• Follow up on leads and customer inquiries to close sales opportunities.
• Engage repeat customers to facilitate re-orders and maintain long-term relationships.
• Record and update customer interactions, call logs, feedback, and order details in the system.
• Respond promptly and professionally to customer questions, concerns, and complaints.
• Liaise with the dispatch and logistics teams to ensure accurate and timely order fulfillment.
• Prepare daily and weekly call performance and sales reports.
• Provide insights on customer preferences, trends, and feedback to improve service delivery.
• Actively contribute to achieving long-term sales goals & customer loyalty.

• Strong proficiency with CRM or Sales tracking tools.
• Quick to learn new product information & effectively communicate features & benefits.
• Exceptional verbal communication & interpersonal skills.
• Ability to stay calm, composed, & professional, even when handling rejection or difficult customers.
• Strong problem-solving skills with a focus on customer satisfaction.

• Minimum of a Degree in a business-related field.
• Proven experience as a Telesales Representative or similar role in sales.
• Demonstrated success in meeting or exceeding sales targets over the phone.