ADEC Kenya Services EPZ Limited (ADEC Kenya), ADEC Innovations’ outsourcing headquarters in Africa, hosts the company’s business process outsourcing (BPO) and knowledge process outsourcing (KPO) services, to providing data-entry services, research data trace, data and document management and back office support. ADEC Kenya also offers eLearning services through ADEC Innovations’ capabilities in curriculum design and content development; certifications, simulations and assessments; learning management systems; mobile learning systems; and content conversion. Launched in 2014, ADEC Kenya is an expert in bringing cost-effective onshore and offshore BPO solutions globally.

Responsibilities or duties

• Conduct training sessions for new hires and existing employees
• Prepare training materials, modules, and assessments
• Evaluate training effectiveness and prepare reports
• Maintain training records and documentation
• Coordinate with internal and external stakeholders regarding training needs
• Handle administrative tasks related to training

Qualifications or requirements (e.g., education, skills)

• Graduate of a Bachelor’s degree, preferably in Information Technology, Business Management, or any related field
• Excellent communication skills, both written and spoken
• Strong presentation and facilitation skills
• Good analytical skills and proficiency in MS Office tools, including the use of functions, formatting, and aesthetics
• Ability to create training materials and evaluate training effectiveness
• Flexible to work in shifting schedules when required
• Ability to work in a fast-paced and dynamic environment

Experience needed

• At least 3 years of experience as a Trainer, delivering and facilitating training programs
• Experience in the BPO industry is a plus

• Conduct training sessions for new hires and existing employees
• Prepare training materials, modules, and assessments
• Evaluate training effectiveness and prepare reports
• Maintain training records and documentation
• Coordinate with internal and external stakeholders regarding training needs
• Handle administrative tasks related to training

• Excellent communication skills, both written and spoken
• Strong presentation and facilitation skills
• Good analytical skills
• Proficiency in MS Office tools, including the use of functions, formatting, and aesthetics
• Ability to create training materials
• Ability to evaluate training effectiveness
• Flexibility to work in shifting schedules
• Ability to work in a fast-paced and dynamic environment

• Graduate of a Bachelor’s degree, preferably in Information Technology, Business Management, or any related field
• At least 3 years of experience as a Trainer, delivering and facilitating training programs
• Experience in the BPO industry is a plus