Customer Experience Partners (CXP) is a customer experience consultancy helping organisations design better customer and stakeholder experiences through CX strategy, process improvement, Voice of Customer systems and operational CX solutions. We also provide specialised recruitment and talent solutions, helping organisations identify, shortlist and connec...

Our client, a leading professional education and training institution, is seeking to recruit a Training & Administration Coordinator to support the smooth coordination of training programmes, examinations and day-to-day administrative operations.

The ideal candidate should be highly organised, detail-oriented, proactive and creative, with the ability to manage multiple responsibilities while maintaining confidentiality and accuracy.

KEY RESPONSIBILITIES

Training & Examination Coordination

• Coordinate the administration and logistics of training programmes from planning through to completion.
• Prepare, organise and distribute examinations and assessment materials.
• Coordinate the collection, handling and secure filing of completed examination papers and related documents.
• Communicate with trainers, facilitators and participants regarding training programmes and examinations.
• Maintain accurate training and examination records.
• Follow up on training schedules, participant requirements and other programme-related activities.
• Support the smooth running of training sessions and examinations.

Administration & Office Support

• Manage filing, documentation, correspondence and office records.
• Schedule meetings, prepare agendas and take minutes where required.
• Follow up on action points and administrative tasks.
• Assist with day-to-day office coordination and ensure administrative activities are completed efficiently.
• Support procurement and coordination of training and office materials where required.
• Handle routine communication with clients, participants, trainers and other stakeholders professionally.

Marketing & Creative Support

• Support the promotion of training programmes and events through digital and other communication channels.
• Support the management of social media and digital communication activities.
• Assist with updating training programme information and promotional materials.

REQUIREMENTS

• Bachelor's degree/Diploma in Business Administration, Marketing, Communications, Education or a related field.
• At least 2 years' relevant experience in administration, training coordination, education, marketing or a similar role.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy, particularly when handling examinations and confidential documents.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office applications.
• Good understanding of social media and digital communication.
• Ability to maintain confidentiality and handle sensitive information professionally.

ADDED ADVANTAGE

• Experience working in a training, education, professional body or examination environment.
• Experience coordinating examinations or assessments.
• Experience with online learning or training management platforms.
• Experience in social media management and digital marketing.
• Experience in graphic design skills and proficiency in Canva and/or Adobe Creative Suite.

• Coordinate the administration and logistics of training programmes from planning through to completion.
• Prepare, organise and distribute examinations and assessment materials.
• Coordinate the collection, handling and secure filing of completed examination papers and related documents.
• Communicate with trainers, facilitators and participants regarding training programmes and examinations.
• Maintain accurate training and examination records.
• Follow up on training schedules, participant requirements and other programme-related activities.
• Support the smooth running of training sessions and examinations.
• Manage filing, documentation, correspondence and office records.
• Schedule meetings, prepare agendas and take minutes where required.
• Follow up on action points and administrative tasks.
• Assist with day-to-day office coordination and ensure administrative activities are completed efficiently.
• Support procurement and coordination of training and office materials where required.
• Handle routine communication with clients, participants, trainers and other stakeholders professionally.
• Support the promotion of training programmes and events through digital and other communication channels.
• Support the management of social media and digital communication activities.
• Assist with updating training programme information and promotional materials.

• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy, particularly when handling examinations and confidential documents.
• Ability to work independently and manage multiple priorities.
• Proficiency in Microsoft Office applications.
• Good understanding of social media and digital communication.
• Ability to maintain confidentiality and handle sensitive information professionally.

• Bachelor's degree/Diploma in Business Administration, Marketing, Communications, Education or a related field.
• At least 2 years' relevant experience in administration, training coordination, education, marketing or a similar role.
• Experience working in a training, education, professional body or examination environment.
• Experience coordinating examinations or assessments.
• Experience with online learning or training management platforms.
• Experience in social media management and digital marketing.
• Experience in graphic design skills and proficiency in Canva and/or Adobe Creative Suite.