About the Role

We are seeking a highly organized, proactive, and client-focused Training Delivery Coordinator to support the successful planning and delivery of professional training programs. The role will coordinate the operational aspects of training delivery from the point of confirmation through completion and post-training follow-up. This includes coordinating trainers, participants, venues, training materials, schedules, assessments, certificates, logistics, and internal teams. The successful candidate will play a key role in ensuring that every training program is professionally organized, delivered on schedule, and provides a positive experience for both participants and clients.

Key Responsibilities

Training Program Coordination

• Coordinate confirmed classroom, virtual, customized, and corporate training programs.
• Develop and maintain training delivery schedules and implementation checklists.
• Ensure all training requirements are confirmed before the start of each program.
• Coordinate with internal teams on upcoming training assignments, participant requirements, and delivery readiness.
• Track multiple training programs simultaneously and ensure all milestones are met.

Trainer Coordination

• Coordinate with assigned trainers and facilitators before each training program.
• Confirm trainer availability, schedules, course requirements, and delivery expectations.
• Ensure trainers receive the correct course outline, participant information, training schedule, venue details, and relevant client requirements.
• Follow up on trainer presentations, exercises, assessments, case studies, and other required materials.
• Escalate trainer availability or delivery concerns early enough for corrective action.
• Support the coordination of replacement trainers where necessary.

Participant Coordination

• Communicate with participants before training to provide joining instructions, schedules, venue information, virtual links, and other relevant information.
• Maintain accurate participant lists and attendance records.
• Respond to participant questions relating to training logistics and program arrangements.
• Coordinate participant onboarding at the beginning of training programs.
• Ensure participant requirements are communicated to trainers and relevant internal teams.

Training Venue & Logistics Coordination

• Coordinate training venues, conference facilities, accommodation, transport, refreshments, equipment, and other logistics where applicable.
• Confirm venue bookings and training room requirements.
• Ensure classrooms are appropriately prepared before training begins.
• Confirm availability of projectors, flipcharts, stationery, internet connectivity, extension cables, and other training resources.
• Work with suppliers and service providers to ensure agreed services are delivered correctly.

Virtual Training Coordination

• Set up and coordinate virtual training sessions using platforms such as Zoom, Microsoft Teams, or other approved platforms.
• Share meeting links and joining instructions with trainers and participants.
• Support trainers and participants with basic technical issues during virtual sessions.
• Monitor attendance and participation during online programs.
• Ensure virtual learning materials and recordings, where applicable, are properly managed.

Training Materials & Documentation

• Coordinate preparation and distribution of participant training materials.
• Ensure course materials are complete and available before training begins.
• Maintain accurate training files and supporting documentation.
• Coordinate printing or digital distribution of manuals, presentations, exercises, assessments, and other learning materials.
• Ensure participant registration forms, attendance sheets, evaluation forms, and other required documentation are completed.

Assessments & Evaluation

• Coordinate pre-training assessments, post-training assessments, quizzes, evaluations, and participant feedback.
• Ensure evaluation forms are completed at the end of training programs.
• Compile participant feedback and submit reports to the relevant internal teams.
• Highlight significant participant concerns or positive feedback requiring management attention.

Certificates & Post-Training Administration

• Coordinate preparation and issuance of training certificates.
• Verify participant names and attendance before certificates are issued.
• Ensure certificates are issued within agreed timelines.
• Maintain accurate certificate and training completion records.
• Coordinate post-training communication with participants and clients.
• Support preparation of training completion reports where required.

Client Experience

• Maintain professional communication with clients throughout the training delivery process.
• Ensure client expectations relating to logistics and delivery are understood and followed.
• Provide timely updates regarding training arrangements.
• Support the resolution of operational issues before they negatively affect the client experience.
• Escalate significant client concerns to the appropriate internal team.

Internal Coordination

• Work closely with Sales, Client Relations, Learning & Development, Finance, Marketing, and Trainer Management teams.
• Participate in training handover meetings before program commencement.
• Ensure information provided by the sales team is correctly transferred into training delivery.
• Provide regular updates on upcoming, ongoing, and completed programs.
• Flag risks, delays, resource gaps, or operational issues early.

Qualifications & Experience

• Bachelor's degree or diploma in Business Administration, Human Resource Management, Education, Training Management, Hospitality, Project Management, Operations, or a related field.
• At least 2–4 years of experience in training coordination, event coordination, learning and development, customer service, project coordination, administration, or operations.
• Previous experience in a training company, consulting firm, conference facility, professional services organization, university, or corporate learning environment will be an advantage.
• Experience coordinating multiple programs, events, or projects simultaneously is highly desirable.

Skills & Competencies

• Strong coordination and organizational skills
• Excellent attention to detail
• Strong verbal and written communication
• Customer service orientation
• Time management and prioritization
• Problem-solving ability
• Ability to manage multiple assignments simultaneously
• Strong follow-up skills
• Professional stakeholder management
• Ability to work under pressure and meet deadlines
• Good Microsoft Office or Google Workspace skills
• Familiarity with Zoom, Microsoft Teams, and virtual learning platforms
• Basic reporting and data management skills

Personal Attributes

We are looking for someone who is:

• Highly organized
• Proactive and dependable
• Detail-oriented
• Professional in communication
• Comfortable working with trainers, participants, corporate clients, and service providers
• Able to anticipate problems before they affect training delivery
• Calm and solution-oriented when plans change
• Strong at following through until tasks are fully completed

• Coordinate confirmed classroom, virtual, customized, and corporate training programs.
• Develop and maintain training delivery schedules and implementation checklists.
• Ensure all training requirements are confirmed before the start of each program.
• Coordinate with internal teams on upcoming training assignments, participant requirements, and delivery readiness.
• Track multiple training programs simultaneously and ensure all milestones are met.
• Coordinate with assigned trainers and facilitators before each training program.
• Confirm trainer availability, schedules, course requirements, and delivery expectations.
• Ensure trainers receive the correct course outline, participant information, training schedule, venue details, and relevant client requirements.
• Follow up on trainer presentations, exercises, assessments, case studies, and other required materials.
• Escalate trainer availability or delivery concerns early enough for corrective action.
• Support the coordination of replacement trainers where necessary.
• Communicate with participants before training to provide joining instructions, schedules, venue information, virtual links, and other relevant information.
• Maintain accurate participant lists and attendance records.
• Respond to participant questions relating to training logistics and program arrangements.
• Coordinate participant onboarding at the beginning of training programs.
• Ensure participant requirements are communicated to trainers and relevant internal teams.
• Coordinate training venues, conference facilities, accommodation, transport, refreshments, equipment, and other logistics where applicable.
• Confirm venue bookings and training room requirements.
• Ensure classrooms are appropriately prepared before training begins.
• Confirm availability of projectors, flipcharts, stationery, internet connectivity, extension cables, and other training resources.
• Work with suppliers and service providers to ensure agreed services are delivered correctly.
• Set up and coordinate virtual training sessions using platforms such as Zoom, Microsoft Teams, or other approved platforms.
• Share meeting links and joining instructions with trainers and participants.
• Support trainers and participants with basic technical issues during virtual sessions.
• Monitor attendance and participation during online programs.
• Ensure virtual learning materials and recordings, where applicable, are properly managed.
• Coordinate preparation and distribution of participant training materials.
• Ensure course materials are complete and available before training begins.
• Maintain accurate training files and supporting documentation.
• Coordinate printing or digital distribution of manuals, presentations, exercises, assessments, and other learning materials.
• Ensure participant registration forms, attendance sheets, evaluation forms, and other required documentation are completed.
• Coordinate pre-training assessments, post-training assessments, quizzes, evaluations, and participant feedback.
• Ensure evaluation forms are completed at the end of training programs.
• Compile participant feedback and submit reports to the relevant internal teams.
• Highlight significant participant concerns or positive feedback requiring management attention.
• Coordinate preparation and issuance of training certificates.
• Verify participant names and attendance before certificates are issued.
• Ensure certificates are issued within agreed timelines.
• Maintain accurate certificate and training completion records.
• Coordinate post-training communication with participants and clients.
• Support preparation of training completion reports where required.
• Maintain professional communication with clients throughout the training delivery process.
• Ensure client expectations relating to logistics and delivery are understood and followed.
• Provide timely updates regarding training arrangements.
• Support the resolution of operational issues before they negatively affect the client experience.
• Escalate significant client concerns to the appropriate internal team.
• Work closely with Sales, Client Relations, Learning & Development, Finance, Marketing, and Trainer Management teams.
• Participate in training handover meetings before program commencement.
• Ensure information provided by the sales team is correctly transferred into training delivery.
• Provide regular updates on upcoming, ongoing, and completed programs.
• Flag risks, delays, resource gaps, or operational issues early.

• Strong coordination and organizational skills
• Excellent attention to detail
• Strong verbal and written communication
• Customer service orientation
• Time management and prioritization
• Problem-solving ability
• Ability to manage multiple assignments simultaneously
• Strong follow-up skills
• Professional stakeholder management
• Ability to work under pressure and meet deadlines
• Good Microsoft Office or Google Workspace skills
• Familiarity with Zoom, Microsoft Teams, and virtual learning platforms
• Basic reporting and data management skills

• Bachelor's degree or diploma in Business Administration, Human Resource Management, Education, Training Management, Hospitality, Project Management, Operations, or a related field.
• At least 2–4 years of experience in training coordination, event coordination, learning and development, customer service, project coordination, administration, or operations.
• Previous experience in a training company, consulting firm, conference facility, professional services organization, university, or corporate learning environment will be an advantage.
• Experience coordinating multiple programs, events, or projects simultaneously is highly desirable.