About the Role

Seeking an experienced team leader with strong field experience to supervise our Cashew Extension and Aggregation team in Lamu — a brand-new region for Tupande — and help build our footprint from scratch.

Responsibilities

• Supervise the extension and aggregation work within your assigned area:
• Work with a team of officers assigned to you to ensure achievement of quality and quantity targets within your buying centers
• Facilitate training for your team to ensure quality and compliance in the team
• Carry out daily records reconciliation, update trackers and prepare reports
• Ensure strict adherence to controls, policies and set guidelines
• Innovation and process improvement:
• Identify ways to improve our processes and value proposition to our farmers
• Working with your manager, develop extension and aggregation service growth strategies
• Participate in setting the aggregation target and strategies to help achieve the target
• Collect and submit timely and accurate data to inform decisions
• Customer Experience:
• Through your officers, run farmer engagement forums on quality improvement, proper agronomy, certification and other trainings as may be developed by the department
• Ensure top notch client service to every farmer that is served through the buying centers and the sites.
• Ensure proper and prompt resolution of all grievances raised by our clients
• Any other duties as may be assigned by your manager.

Qualifications

Across all roles, these are the general qualifications we look for. For this role specifically, you will have:

• Diploma or degree in Agriculture, Agribusiness, Community Development, or related field.
• Knowledge of the Cashew value chain (e.g. grades, quality,seasonality) is appreciated
• 2+ years’ work experience in an agricultural related field.
• A track record in planning field activities and troubleshooting issues
• Able to coordinate teams for harvesting and sourcing from smallholders
• Passionate about serving smallholder farmers
• Demonstrated ability to deliver on ambitious field targets
• Proficiency in Google Office Suite

• Supervise the extension and aggregation work within your assigned area:
• Work with a team of officers assigned to you to ensure achievement of quality and quantity targets within your buying centers
• Facilitate training for your team to ensure quality and compliance in the team
• Carry out daily records reconciliation, update trackers and prepare reports
• Ensure strict adherence to controls, policies and set guidelines
• Innovation and process improvement:
• Identify ways to improve our processes and value proposition to our farmers
• Working with your manager, develop extension and aggregation service growth strategies
• Participate in setting the aggregation target and strategies to help achieve the target
• Collect and submit timely and accurate data to inform decisions
• Customer Experience:
• Through your officers, run farmer engagement forums on quality improvement, proper agronomy, certification and other trainings as may be developed by the department
• Ensure top notch client service to every farmer that is served through the buying centers and the sites.
• Ensure proper and prompt resolution of all grievances raised by our clients
• Any other duties as may be assigned by your manager.

• Proficiency in Google Office Suite

• Diploma or degree in Agriculture, Agribusiness, Community Development, or related field.
• Knowledge of the Cashew value chain (e.g. grades, quality,seasonality) is appreciated
• 2+ years’ work experience in an agricultural related field.
• A track record in planning field activities and troubleshooting issues
• Able to coordinate teams for harvesting and sourcing from smallholders
• Passionate about serving smallholder farmers
• Demonstrated ability to deliver on ambitious field targets
• Proficiency in Google Office Suite