Job Summary

To provide operational support in the underwriting processes. Act as the point of contact/reference for the underwriting section in the face of the customer ensuring end to end service management. Always maintain a high degree of proficiency with relevant stakeholders in order to deliver on the work outputs and ensure alignment to all laid down governance and control requirements through the process.

Responsibilities

• Ensuring renewal notices with appropriate terms are sent 60 days to renewal.
• Policy document issuance within stipulated TAT.
• Assist claims department by providing the required documents and details immediately
• Approve and manage major quotations
• Ensure retention of existing accounts
• Assist in credit control
• Overseeing retention portfolio in line with business strategy.
• Controlling loss by assessing risk, conducting analysis and recommending policy solutions
• Identifying portfolio risks resulting from client’s underlying business practices, underwriting investigations or fraud exposure.
• Coordinating with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
• Supporting review, acceptance or denial of new or renewal business after carefully reviewing all information.
• Proactively address escalated customer issues.
• Driving growth through collaborative engagements with various distribution channels, insurance brokers, agents, banc assurance with enhanced service accessibility & client reach.
• Meeting with customers, agents and brokers to negotiate coverage, price and service delivery.
• Calculating group and individual renewal rates based on customers’ background, industry and demographic information.
• Providing high level of assistance to help with review, classification, and rating of applications.
• Offering friendly and efficient service to customers, handling challenging situations with ease

Education and Experience Required:

• Bachelor’s degree in insurance or business-related field
• Progress in Insurance Professional Qualification
• At least 3 years’ experience in underwriting

• Ensuring renewal notices with appropriate terms are sent 60 days to renewal.
• Policy document issuance within stipulated TAT.
• Assist claims department by providing the required documents and details immediately
• Approve and manage major quotations
• Ensure retention of existing accounts
• Assist in credit control
• Overseeing retention portfolio in line with business strategy.
• Controlling loss by assessing risk, conducting analysis and recommending policy solutions
• Identifying portfolio risks resulting from client’s underlying business practices, underwriting investigations or fraud exposure.
• Coordinating with internal stakeholders to initiate marketing strategies and meet market penetration and business growth objectives.
• Supporting review, acceptance or denial of new or renewal business after carefully reviewing all information.
• Proactively address escalated customer issues.
• Driving growth through collaborative engagements with various distribution channels, insurance brokers, agents, banc assurance with enhanced service accessibility & client reach.
• Meeting with customers, agents and brokers to negotiate coverage, price and service delivery.
• Calculating group and individual renewal rates based on customers’ background, industry and demographic information.
• Providing high level of assistance to help with review, classification, and rating of applications.
• Offering friendly and efficient service to customers, handling challenging situations with ease

• Underwriting
• Risk assessment
• Policy issuance
• Customer service
• Negotiation
• Data analysis
• Marketing strategy
• Credit control
• Claims assistance

• Bachelor’s degree in insurance or business-related field
• Progress in Insurance Professional Qualification