Underwriting Associate, Branch Operations job at Britam
Website :
419 Days Ago
Linkedid Twitter Share on facebook

Vacancy title:
Underwriting Associate, Branch Operations

[ Type: FULL TIME , Industry: Banking , Category: Management ]

Jobs at:

Britam

Deadline of this Job:
28 March 2023  

Duty Station:
Within Kenya , Nairobi , East Africa

Summary
Date Posted: Monday, March 13, 2023 , Base Salary: Not Disclosed

Similar Jobs in Kenya
Learn more about Britam
Britam jobs in Kenya

JOB DETAILS:

Job Purpose:

Assist in underwriting and risk assessment within the set standards of service to ensure quality and timely service.
Responsible for delivering an exceptional customer experience at the Britam branch level and putting the needs of every customer at the heart of every decision making process.

Key responsibilities:

Corporate Business

• Review all applications for insurance – determine the profiles of risks presented to the company for insurance and assess their acceptability or otherwise.
• Prepare quotations as per authority matrix.
• Custodian of underwriting documents e.g.Comesa cards.
• Conduct Risk surveys for small risks as per authority matrix.
• Prepare and issue certificates and cover notes where necessary.
• Ensure timely preparation and dispatch of policy documents including valuation reports, debit, credit notes & endorsements and authorising them within agreed and set authority limits.
• Implement credit control policy and ensure that premiums are debited and collected as required.
• Ensure receipting of premium collections, daily banking as well as preparation of premium reports for all lines of business as applicable.
• Review and communicate renewal terms, ensure renewal notices go out on time and follow up renewals to ensure high retention rate.

Retail Business

• Conduct 1st level underwriting of new business /by carrying out completeness and accuracy checks to ensure data was captured accurately in the application and systems.
• Scanning and indexing of customer instructions.
• Receipting (cheques/standing orders/check offs) and posting payments in LOB system.
• Preparing Daily Premium reports.
• Advise Policy Administration on dishonoured cheques and write letters to customers regarding the same.
• Processing refunds/cancelled policies/deductions after maturity, claims and surrenders.
• Forward issued applications to registry.
• Hold briefing the event the customer service assistant is absent by performing that role/tasks.
• Delegated Authority: As per the approved Delegated Authority Matrix.
• Prepare quotations in collaborations with the CSE.
• Drive customer self service by encouraging all walk-in clients to sign up to the customer portal and offer necessary support.
• Ensure business retention by taking initiative to conserve cancellations and surrenders before processing customer instructions.

Knowledge, experience and qualifications required


• Bachelor’s degree (insurance option preferred).
• At least one year experience in the insurance industry.

Technical/ Functional competencies

• Knowledge of insurance concepts.
• Knowledge of underwriting processes and procedures.
• Technical competence in underwriting insurance risks.
• Knowledge of insurance regulatory requirements.
• Leadership category responsibility framework (Core Competencies)

Emerging Leaders in Britam need to:


• Plan, direct and apply efficiencies and resources in order to optimise output and profitability against time, cost and team targets.
• Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation.
• Ensure that department priorities are adhered to and effectively communicated.
• Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate.
• Embody a high performance, proactive culture.
• Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimise operational effectiveness;
• Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making.
• Effectively set and monitor priorities and objectives for more junior staff.
• Understand and communicate objectives in relation to the larger organisational impact.
• Effectively disseminate knowledge within the correct context, towards subordinates as well as management.
• Appropriately model the company values while setting the pace and energy for delivering.
• Effectively manage and communicate change within the department in order to increase staff and process effectiveness.
• Provide access to accurate and consistent information and services across all channels.
• Ensure a seamless experience for clients.
• Improve service delivery for clients.
• Engage in continuous brand building to become the trusted partners to clients


Work Hours: 8


Experience in Months: 12

Level of Education:
Bachelor Degree

Job application procedure
Go to Britam on britam.taleo.net to apply



All Jobs

QUICK ALERT SUBSCRIPTION

Job Info
Job Category: Management jobs in Kenya
Job Type: Full-time
Deadline of this Job: 28 March 2023
Duty Station: Nairobi
Posted: 13-03-2023
No of Jobs: 1
Start Publishing: 13-03-2023
Stop Publishing (Put date of 2030): 13-03-2065
Apply Now
Notification Board

Join a Focused Community on job search to uncover both advertised and non-advertised jobs that you may not be aware of. A jobs WhatsApp Group Community can ensure that you know the opportunities happening around you and a jobs Facebook Group Community provides an opportunity to discuss with employers who need to fill urgent position. Click the links to join. You can view previously sent Email Alerts here incase you missed them and Subscribe so that you never miss out.

Caution: Never Pay Money in a Recruitment Process.

Some smart scams can trick you into paying for Psychometric Tests.