Summary
Date Posted: Wednesday, July 13, 2022 , Base Salary: Not Disclosed

JOB DETAILS:
Job Purpose:
Overseeing all activities within the Digital Relationship Officers (DROs), deciding how to approach tasks and develop a plan to accomplish them, distributing information to DROs and stakeholders, keeping track of and structuring various tasks as well as determining the goals that DROs will work towards.

Key Responsibilities:
• Supervising the day-to-day activities of Digital Relationship Officers (DROs) involved in prospecting and building relationships with current customers in order to effectively sell Digital products.
• Coach and develop Digital Relationship Officers (DROs) to achieve quality performance, setting priorities and attaining career development goals.
• Work with internal marketing staff to determine the most effective campaigns for a geographic area.
• Map and provide timely route plans in conjunction with Head of sales and Branch Managers.
• Pick training needs from staff in your region to ensure standardized product training.
• Identify opportunities to strengthen client relationships and encourage staff to up-sell products and services.
• Develop scripts for Digital Relationship Officers (DROs) to use in emphasizing up selling, increasing channel usage and highlighting and new products or services.
• To work closely with all members of the DFS team and drive delivery of the annual DFS targets which is a combined number across the branch network.
• To develop and implement sales plans across with Digital Partners to increase sales across digital channels.
• Provide timely reports to Head of Sales for the region on performance.
• Work with Branch team to provide continuous operations and product knowledge and training & Awareness for agents and Merchants on Anti Money Laundering (AML/CFT).
• Drive uptake of DFS products in the Branch as per agreed KPI’s.
• Ensure Family Bank Agents and Merchants are visible with the correct branding collaterals.
• Ensure that 95% of transactions are migrated to channels.
• Other official duties and responsibilities as allocated by management.

The Person:
The ideal candidate must possess the following:
Qualifications:
• University degree in Business related field.
• An MBA or Masters in Business related courses is an added advantage.
• A minimum of 2-3 years skilled experience in Digital Financial payments.
• Exposure to Digital channels processes and procedures is a MUST.
• Proven ability to drive the sales process from plan to close through cross-functional teams.
• Demonstrable experience as a Team Leader in sales, developing client-focused, differentiated and achievable solutions.
• Extensive knowledge in data analysis and performance tracking.

Key Competencies and Attributes:
• Understands the Banking Act and Central Bank of Kenya (CBK) prudential guidelines; high levels of professionalism and professional development.
• Excellent people management skills, team motivation and leadership competence.
• Candidate should be able to work regionally.
• Demonstrate the capability to build and maintains strong relationships.
• Good negotiation skills.
• Good listening skills.
• Pleasant and able to relate well in diverse social set ups and teams.
• Upholds high standard of Professionalism, integrity and respect for others.

Work Hours: 8

Experience in Months: 24

Level of Education: Bachelor Degree

Job application procedure
ALL applicants MUST apply online to the email; recruitment@familybank.co.ke ; closing date is 30th July 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.


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