Vacancy title:
VCF Customer Liaision

[Type: FULL_TIME, Industry: Information Technology, Category: Customer Service]

Jobs at:
Value8 Group

Deadline of this Job:
Saturday, July 5 2025

Duty Station:
Kenya | Nairobi | Kenya

Summary
Date Posted: Saturday, June 28 2025, Base Salary: Not Disclosed

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JOB DETAILS:

Job Description

• Client Engagement: Proactively engage with potential clients to understand their business needs and present appropriate software solutions.
• Account Management: Act as the main point of contact for assigned clients, managing relationships, handling queries, and addressing issues in a timely and professional manner.
• Onboarding: Manage the onboarding process for new clients, ensuring they are fully trained and familiar with the software features and benefits.
• Customer Support: Provide ongoing post-sale support to ensure the smooth implementation of software solutions, offer guidance, and resolve technical issues.
• Business Development; growing the company customer base and making it more profitable and successful by onboarding new clients onto the system;
• Client Retention: Work closely with clients to ensure they remain satisfied with services provided, proactively identify opportunities for additional value, and foster long-term relationships.
• Cross-functional Collaboration: Collaborate with sales, product, and technical teams to ensure client feedback is communicated, and solutions are delivered effectively.
• Account Strategy: Develop tailored account strategies to enhance client engagement and drive solution adoption.
• Problem-Solving: Address client concerns and troubleshooting by working with internal teams to provide timely solutions.
• Reporting: Maintain up-to-date records on client interactions and account status, preparing reports for internal use.

Competencies

• Bachelor's degree in Business, IT, or a related field.
• 0 -1 + years of experience in customer relations, account management, or client support, preferably in the software or technology sector
•  Strong understanding of the Kenyan business landscape and its challenges
• Self-motivated, results-oriented, and able to work independently.
• Ability to build strong relationships and cultivate client trust.
• Proactive and eager to learn and adapt to new technologies
• Competency in Microsoft applications
• Data Analysis
• Report Writing
• IT Skills
• Excellent communication, presentation, and negotiation skills.
• Problem solving skills

Work Hours: 8

Experience: No Requirements

Level of Education: bachelor degree

Job application procedure

Interested and qualified? Go to Value8 Group on hrmis.valuechainfactory.com to apply

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