Background information about the job or company

The Visa Liaison Officer is responsible for coordinating and facilitating all visa application processes on behalf of clients, ensuring accuracy, compliance, and timely submission in accordance with embassy and consular requirements. The role exists to safeguard high visa approval success rates, minimize application risks, and deliver a seamless and professional visa facilitation experience to clients.

The officer serves as the key link between ATS Travel, clients, embassies, consulates, and immigration authorities, protecting the agency’s reputation while driving client satisfaction, repeat business, and revenue growth.

Responsibilities or duties

• Receive, review, and verify all client visa documentation for accuracy and completeness
• Advise clients on visa requirements, eligibility, processing timelines, and documentation
• Prepare, compile, and submit visa applications to embassies, consulates, and online portals
• Track application status and proactively update clients on progress
• Coordinate appointments, biometrics, interviews, and document collection
• Maintain embassy and consular relationships for efficient processing
• Identify and mitigate risks that could lead to visa refusal
• Maintain accurate records and ensure confidentiality of client data
• Handle appeals, reapplications, and complex visa cases
• Provide visa-related training and updates to sales and operations teams
• Keep up to date with immigration law changes and embassy policies

Qualifications or requirements

• Diploma or Degree in Tourism, Travel, International Relations, Business, or related field
• Proven understanding of embassy visa procedures
• Strong customer service orientation with attention to client needs and preferences.
• High confidentiality when handling customer documents and information
• Good time management and multitasking skills to handle several client requests simultaneously.
• Basic proficiency in CRM systems, email communication, and online research.

Experience needed

• Minimum 3 years’ experience in visa processing or travel operations
• Experience handling multiple visa categories (tourist, business, transit)

• Receive, review, and verify all client visa documentation for accuracy and completeness
• Advise clients on visa requirements, eligibility, processing timelines, and documentation
• Prepare, compile, and submit visa applications to embassies, consulates, and online portals
• Track application status and proactively update clients on progress
• Coordinate appointments, biometrics, interviews, and document collection
• Maintain embassy and consular relationships for efficient processing
• Identify and mitigate risks that could lead to visa refusal
• Maintain accurate records and ensure confidentiality of client data
• Handle appeals, reapplications, and complex visa cases
• Provide visa-related training and updates to sales and operations teams
• Keep up to date with immigration law changes and embassy policies

• Proven understanding of embassy visa procedures
• Strong customer service orientation with attention to client needs and preferences.
• High confidentiality when handling customer documents and information
• Good time management and multitasking skills to handle several client requests simultaneously.
• Basic proficiency in CRM systems, email communication, and online research.

• Diploma or Degree in Tourism, Travel, International Relations, Business, or related field
• Minimum 3 years’ experience in visa processing or travel operations
• Experience handling multiple visa categories (tourist, business, transit)