Main Purpose of the Job- (Job Summary)

To support the Clinical Services Manager in providing an enabling environment for doctors within Meridian Health Group.

Main Responsibilities

• Develop and maintain a specialists’ database and ensure complete, updated and accurate archiving of Specialist’s credentials.
• Develop a tracking system for and ensure timely follow-up of doctors’ payments is done.
• Link, guide and communicate with prospective specialists through the credentialing process.
• Maintain relationships with Specialists, administrative staff for specialists and other key Specialists’ influencers and provide a clear link between these and Meridian Health Group.
• Conduct marketing and sales calls with existing and potential Specialists as appropriate.
• Assist in the delivery and presentation of marketing materials to specialists and prospective specialists. 
• Ensure concerns from Specialists are collected, collated and escalated to the Clinical Services Manager and feedback on resolution and/or otherwise is communicated to respective Specialists.
•  Act as a liaison between Specialists and Meridian Health Group to resolve problems, provide and obtain information, and maintain positive working relationships with Specialists.
• Document all Specialists office interactions and other pertinent information in applicable databases to provide an accurate record of Specialist encounter history. 
• Survey local primary and specialty physicians to identify potential specialists for credentialing. 
• Any other duty as assigned by the supervisor in line with the job description.

Key Deliverables of this position

• Effective internal and external doctor relations 

Academic & Professional Qualifications

• Diploma or Degree certification from a recognized institution.
• Bookkeeping/accounting knowledge.
• 2 years’ experience in a front office role

Key Competencies

• Customer Focus
• Tact and diplomacy
• Teamwork
• Organizational awareness
• Strong interpersonal communication skills
• Good organizational skills

Main Purpose of the Job- (Job Summary)

The Group Pharmacy Coordinator will oversee operations in all the organization’s divisions and ensure patients receive consistent, high-quality care and management of medicines. This involves setting up of system-wide standards and protocols as well as providing leadership across all of Meridian Health Group’s pharmacy services and working closely with key stakeholders across the group. 

Managerial and Administrative

• Develop the departmental annual business plan.
• Develop and promote medication management and use plan with other stake holders that improve patient outcomes – including responsibility for the development of medication management policies, protocols, initiatives & guidance, and implementation of regulatory requirements. Monitor response to identified issues and facilitate resolution through the relevant organizations as required.
• Oversee the department’s service areas performance and productivity as well as staff performance.
• Monitor the cost of materials and work with the procurement department in the competitive quotation/tendering process to ensure the most cost-effective purchasing of stock.
• Oversee the design, implementation and management of a safe and effective medication use system and develop and implement the department’s policies.
• Ensure that medication use systems are developed and based on evidence-based literature and best practice standards, operate effectively and efficiently across the continuum of care, and are continuously evaluated and improved using contemporary quality-improvement methods.
• Responsible for developing plans for the continued operation of medication-use systems, and for the provision of pharmaceutical services during emergencies and disasters.
• Conduct thorough workforce planning exercises assuring adequate and efficient staffing of the various services and effective allocation of resources throughout the department. 
• Manage the department including objective setting, appraisals, training, annual leave, supervision, and reflective practice.
• Conduct regular department meetings
• Ensure that department staff practice in accordance with technical, regulatory, and professional standards of practice.
• Provide professional leadership for medication management processes for the organization.
• Supervise and maintain operation of the pharmacy ensuring safe storage, accurate and efficient dispensing of medications. 
• Develop, improve and evaluate pharmacy quality processes and methods and recommend changes as required. 
• Establishing mutual partnerships with suppliers to enhance quality service delivery.
• Keep track of the pharmacy margins.
• Participate in all disciplinary processes for pharmacy staff.
• Establish and ensure regular meetings for the Medicines and Therapeutics Committee.
• Formulate and continuously improve pharmacy policies and procedures according to established pharmaceutical principles and regulatory requirements.
• Supervise drug inventory procedures, inventory management, and security of drug supplies and medication storage outside of pharmacy.
• Regularly update the pharmacy formulary in keeping with current evidence.
• Ensure that all legal requirements are met by the Department. 
• Perform other related duties as assigned

Key Deliverables of this position

• Proper medication management
• Proper cost effectiveness of pharmacy stock

Academic & Professional Qualifications

• A Pharmacy Degree with 5Years’ Experience
• A Pharmaceutical Technologist Diploma with 10Years’ Experience 
• Post Graduate Degree/Diploma in Management 
• Experience in a similar position.

Key Competencies

• Ability to work cooperatively and strategically in a multicultural team environment with all levels of professional, technical, and administrative staff.
• Innovativeness
• Excellent interpersonal, organizational and written and oral English communications skills.
• Highly responsive, ethical and responsible individual with a professional approach to business and a desire to be held accountable for results.
• Demonstrated capacity to interface and maintain effective relationships with all departments and employees.
• Ability to successfully represent the hospital internally and externally to a diverse mix of constituencies to further the mission of the organization