Background information about the job or company (e.g., role context, company overview)

CDL was founded in early 2003 by its current Managing Director Lucy Mmari.Within her 14 year tenure in a well established logistics company, She honed her skill in human resources management and thereafter started CDL.

The ideal candidate will have extensive experience in healthcare sales, a proven track record in leading virtual or geographically dispersed teams, and the ability to leverage digital sales tools, CRM systems, and virtual communication platforms to maximize team performance and business growth.

Key Duties and Responsibilities

• Lead, supervise, mentor, and motivate a virtual healthcare sales team to achieve individual and departmental sales targets.
• Develop and implement strategic sales plans to drive revenue growth and expand market share within the healthcare sector.
• Manage the team's sales pipeline and monitor performance through CRM systems and sales dashboards.
• Conduct virtual coaching sessions, performance reviews, and team meetings to ensure continuous improvement.
• Build and maintain strong relationships with hospitals, clinics, diagnostic centres, pharmacies, laboratories, healthcare professionals, and other key healthcare stakeholders through virtual and occasional in-person engagements.
• Identify new business opportunities and develop strategies to increase sales and market penetration.
• Oversee virtual client presentations, product demonstrations, negotiations, and proposal development.
• Monitor healthcare industry trends, competitor activities, and customer needs to identify business opportunities.
• Prepare accurate sales forecasts, budgets, and weekly, monthly, and quarterly sales performance reports.
• Collaborate with the marketing, clinical, customer support, and operations teams to ensure seamless service delivery.
• Ensure timely follow-up of sales leads, customer inquiries, quotations, and proposals.
• Recruit, onboard, train, and develop healthcare sales representatives.
• Ensure compliance with company policies, healthcare regulations, and ethical sales practices.
• Resolve escalated customer concerns promptly while maintaining high levels of customer satisfaction.
• Utilize CRM systems, virtual meeting platforms, and other digital tools to monitor team productivity and customer engagement.
• Participate in virtual conferences, webinars, and networking events to promote the company's products and services.
• Perform any other duties assigned by management.

Qualifications or requirements (e.g., education, skills)

Minimum Qualifications

• Bachelor's Degree in Sales and Marketing, Business Administration, Commerce, Pharmacy, Biomedical Sciences, Nursing, Medical Laboratory Sciences, or a related healthcare field.
• A postgraduate qualification in Sales, Marketing, or Business Management will be an added advantage.
• Professional certification in Sales or Marketing is an added advantage.
• Proficiency in Microsoft Office Suite, CRM systems, and virtual collaboration tools (e.g., Microsoft Teams, Zoom, Google Meet).

Experience needed

Experience

• Minimum of 5 years' experience in healthcare sales, with at least 2 years in a supervisory or team leadership role.
• Proven experience selling healthcare products, medical devices, pharmaceuticals, diagnostics, laboratory solutions, or healthcare services.
• Experience leading or managing a remote/virtual sales team is highly desirable.
• Demonstrated success in consistently achieving and exceeding sales targets.
• Experience managing key healthcare accounts and developing strategic client relationships.
• Experience using CRM systems and digital sales management tools.

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

Knowledge, Skills and Competencies

• Strong understanding of the healthcare industry and healthcare procurement processes.
• Excellent leadership and virtual team management skills.
• Strong business development and account management abilities.
• Excellent sales, negotiation, and presentation skills.
• Strong communication and interpersonal skills.
• High level of digital literacy and proficiency with virtual collaboration platforms.
• Strong analytical, planning, and problem-solving skills.
• Ability to motivate and manage a high-performing remote sales team.
• Excellent organizational and time management skills.
• Customer-focused with strong relationship-building skills.
• Ability to work independently with minimal supervision.
• High level of integrity, professionalism, and accountability.

• Lead, supervise, mentor, and motivate a virtual healthcare sales team to achieve individual and departmental sales targets.
• Develop and implement strategic sales plans to drive revenue growth and expand market share within the healthcare sector.
• Manage the team's sales pipeline and monitor performance through CRM systems and sales dashboards.
• Conduct virtual coaching sessions, performance reviews, and team meetings to ensure continuous improvement.
• Build and maintain strong relationships with hospitals, clinics, diagnostic centres, pharmacies, laboratories, healthcare professionals, and other key healthcare stakeholders through virtual and occasional in-person engagements.
• Identify new business opportunities and develop strategies to increase sales and market penetration.
• Oversee virtual client presentations, product demonstrations, negotiations, and proposal development.
• Monitor healthcare industry trends, competitor activities, and customer needs to identify business opportunities.
• Prepare accurate sales forecasts, budgets, and weekly, monthly, and quarterly sales performance reports.
• Collaborate with the marketing, clinical, customer support, and operations teams to ensure seamless service delivery.
• Ensure timely follow-up of sales leads, customer inquiries, quotations, and proposals.
• Recruit, onboard, train, and develop healthcare sales representatives.
• Ensure compliance with company policies, healthcare regulations, and ethical sales practices.
• Resolve escalated customer concerns promptly while maintaining high levels of customer satisfaction.
• Utilize CRM systems, virtual meeting platforms, and other digital tools to monitor team productivity and customer engagement.
• Participate in virtual conferences, webinars, and networking events to promote the company's products and services.
• Perform any other duties assigned by management.

• Strong understanding of the healthcare industry and healthcare procurement processes.
• Excellent leadership and virtual team management skills.
• Strong business development and account management abilities.
• Excellent sales, negotiation, and presentation skills.
• Strong communication and interpersonal skills.
• High level of digital literacy and proficiency with virtual collaboration platforms.
• Strong analytical, planning, and problem-solving skills.
• Ability to motivate and manage a high-performing remote sales team.
• Excellent organizational and time management skills.
• Customer-focused with strong relationship-building skills.
• Ability to work independently with minimal supervision.
• High level of integrity, professionalism, and accountability.

• Bachelor's Degree in Sales and Marketing, Business Administration, Commerce, Pharmacy, Biomedical Sciences, Nursing, Medical Laboratory Sciences, or a related healthcare field.
• A postgraduate qualification in Sales, Marketing, or Business Management will be an added advantage.
• Professional certification in Sales or Marketing is an added advantage.
• Proficiency in Microsoft Office Suite, CRM systems, and virtual collaboration tools (e.g., Microsoft Teams, Zoom, Google Meet).