Our client in the hospitality industry is seeking to recruit a qualified Waiter/ Waitress in line with the job description outlined below.

Job Title: Waiter/ Waitress

Reports To: Restaurant Manager

Employment Type: Full-time

Location: Karen, Nairobi

Job Summary

The Waiter/Waitress is responsible for delivering excellent customer service by taking orders, serving food and beverages, and ensuring guests have a pleasant dining experience in a fast paced bar/restaurant environment.

Key Responsibilities

• Greet and seat guests in a friendly and professional manner.
• Present menus, explain daily specials, and make food and beverage recommendations.
• Take accurate food and drink orders and relay them to the kitchen/bar promptly.
• Serve food and beverages according to service standards.
• Check in with guests to ensure satisfaction and handle basic complaints professionally.
• Clear tables, maintain cleanliness of the dining area, and reset tables for new guests.
• Process bills and handle cash or card payments accurately.
• Coordinate with kitchen and bar staff to ensure timely service.

Requirements & Skills

• Previous experience as a waiter/waitress in a restaurant or bar preferred.
• Good communication and interpersonal skills.
• Basic knowledge of food and beverages (including bar service).
• Ability to work in a fast-paced environment and handle multiple tables.
• Positive attitude, team player, and customer-focused approach.
• Flexibility to work evenings, weekends, and holidays.

• Greet and seat guests in a friendly and professional manner.
• Present menus, explain daily specials, and make food and beverage recommendations.
• Take accurate food and drink orders and relay them to the kitchen/bar promptly.
• Serve food and beverages according to service standards.
• Check in with guests to ensure satisfaction and handle basic complaints professionally.
• Clear tables, maintain cleanliness of the dining area, and reset tables for new guests.
• Process bills and handle cash or card payments accurately.
• Coordinate with kitchen and bar staff to ensure timely service.

• Good communication and interpersonal skills.
• Basic knowledge of food and beverages (including bar service).
• Ability to work in a fast-paced environment and handle multiple tables.
• Positive attitude, team player, and customer-focused approach.
• Flexibility to work evenings, weekends, and holidays.

• Previous experience as a waiter/waitress in a restaurant or bar preferred.