Company Description

TMD Kenya (Thika Motor Dealers), established in 1989, is a leading dealership for Isuzu East Africa Ltd. Headquartered in Thika, the company operates six branches across Kenya, including Karatina, Machakos, Mlolongo, Kitui, and Ruaka. TMD Kenya specializes in vehicle sales, after-sales services, and spare parts for a wide range of light and heavy commercial vehicles, including Isuzu F-Series, N-Series, MV buses, D-Max pick-ups, and EXZ heavy commercial trucks. With state-of-the-art facilities, TMD Kenya is dedicated to delivering quality service and ensuring customer satisfaction.

Role Description

Reporting to the Manager - Workshop Operations, the Workshop Controller is accountable for the overall performance of the workshop, with a strong focus on turnaround time, quality assurance, customer satisfaction, and revenue optimization

KEY RESPONSIBILITIES

Workshop Operations Management

• Supervise daily workshop operations; scheduling, workflow, resource allocation, and productivity tracking
• Monitor KPIs including job completion rates, technician utilization, and service bay optimization
• Ensure compliance with KEBS, NTSA, and manufacturer specifications
• Maintain workshop safety standards in line with OSHA Kenya regulations.

Policy & Procedure Adherence (Non-Negotiable)

• Enforce 100% compliance with all company policies, manufacturer procedures, and regulatory requirements
• Conduct daily compliance audits using standardized checklists and documentation protocols
• Implement a zero-tolerance policy for safety violations and procedural non-compliance
• Ensure complete traceability of all work performed with proper documentation and sign-offs

Turnaround Time Optimization (Critical Success Factor)

• Establish and monitor strict TAT timelines, ensuring promised delivery times are met 100%
• Implement real-time job tracking with hourly progress updates and bottleneck identification
• Maintain emergency fast-track lanes for urgent requirements with a 2-hour service guarantee
• Pre-order critical parts based on service forecasting to eliminate parts-related delays

MINIMUM QUALIFICATIONS

• Degree in Automotive Engineering, Mechanical Engineering, or a related technical field
• Trade certification from a recognized automotive training institution
• Valid driving licence; Class B minimum; Class C preferred
• Professional certifications from major automotive manufacturers are an added advantage

EXPERIENCE & COMPETENCIES

Experience

• 5–7 years of progressive experience in automotive workshop operations (MANDA
• Minimum 3 years in a supervisory or management role within an automotive service environment
• Demonstrated proficiency with modern diagnostic equipment and automotive technologies
• Proven track record of achieving operational and financial targets

• Supervise daily workshop operations; scheduling, workflow, resource allocation, and productivity tracking
• Monitor KPIs including job completion rates, technician utilization, and service bay optimization
• Ensure compliance with KEBS, NTSA, and manufacturer specifications
• Maintain workshop safety standards in line with OSHA Kenya regulations.
• Enforce 100% compliance with all company policies, manufacturer procedures, and regulatory requirements
• Conduct daily compliance audits using standardized checklists and documentation protocols
• Implement a zero-tolerance policy for safety violations and procedural non-compliance
• Ensure complete traceability of all work performed with proper documentation and sign-offs
• Establish and monitor strict TAT timelines, ensuring promised delivery times are met 100%
• Implement real-time job tracking with hourly progress updates and bottleneck identification
• Maintain emergency fast-track lanes for urgent requirements with a 2-hour service guarantee
• Pre-order critical parts based on service forecasting to eliminate parts-related delays

• Proficiency with modern diagnostic equipment and automotive technologies
• Proven track record of achieving operational and financial targets

• Degree in Automotive Engineering, Mechanical Engineering, or a related technical field
• Trade certification from a recognized automotive training institution
• Valid driving licence; Class B minimum; Class C preferred
• Professional certifications from major automotive manufacturers are an added advantage