Role Overview

We are seeking a skilled Zoho CRM System Administrator to manage, enhance, and optimize our Zoho CRM platform. This role is crucial in supporting our expanding operations and driving customer engagement. You will collaborate with cross-functional teams to build and refine systems that handle significant daily customer interactions, directly contributing to operational efficiency and business success.

Key Responsibilities

• Configure and maintain the Zoho CRM platform, including modules, user management, profiles, security settings, and workflow automation.
• Partner with stakeholders to understand business needs and translate them into effective CRM solutions.
• Design and implement automated workflows, Blueprints, Deluge functions, and business logic to streamline processes.
• Develop and maintain custom reports, dashboards, and analytics to provide actionable insights.
• Create training materials and provide ongoing technical support to end-users.
• Ensure data integrity, cleanliness, and security through the implementation of governance policies.
• Manage integrations between Zoho CRM and other business systems, including WebForms and internal tools.
• Plan and execute system updates and deployments from staging to production environments.
• Maintain comprehensive system documentation.
• Monitor system performance and implement optimizations for scalability and reliability.

Required Skills and Qualifications

• 3+ years of experience as a CRM System Administrator, with a strong preference for Zoho CRM.
• Proficiency in CRM configuration, workflow automation, and system integration.
• Experience with Zoho Deluge scripting, Blueprints, and advanced customization features.
• Demonstrated ability to translate business requirements into technical solutions.
• Experience with data management, governance, and quality assurance practices.
• Strong analytical skills to create meaningful reports and dashboards.
• Excellent communication skills, with the ability to work effectively with non-technical stakeholders.
• Experience with release management and deploying changes to production environments.
• Problem-solving mindset and a strong curiosity for user needs and business processes.

Preferred Qualifications

• Experience with API integrations and webhook configurations.
• Knowledge of data protection regulations and security best practices.
• Experience in fast-growing technology companies or fintech environments.

Work Environment / Benefits

• Hybrid work model.
• Opportunity to shape the CRM platform in a rapidly growing organization.
• Collaborative work environment with cross-functional teams.
• Empowerment for career development through diverse programs and training.
• Supportive policies for well-being and flexibility.
• Recognition as one of Africa's fastest-growing companies.

• Configure and maintain the Zoho CRM platform, including modules, user management, profiles, security settings, and workflow automation.
• Partner with stakeholders to understand business needs and translate them into effective CRM solutions.
• Design and implement automated workflows, Blueprints, Deluge functions, and business logic to streamline processes.
• Develop and maintain custom reports, dashboards, and analytics to provide actionable insights.
• Create training materials and provide ongoing technical support to end-users.
• Ensure data integrity, cleanliness, and security through the implementation of governance policies.
• Manage integrations between Zoho CRM and other business systems, including WebForms and internal tools.
• Plan and execute system updates and deployments from staging to production environments.
• Maintain comprehensive system documentation.
• Monitor system performance and implement optimizations for scalability and reliability.

• analytical skills
• communication skills
• Business Requirements Analysis
• Release Management
• Problem Solving
• Workflow Automation
• System integration
• Quality Assurance
• Data Governance
• Security best practices
• data management
• API Integrations
• Report Generation
• Technical Solution Design
• Dashboard Creation
• CRM Configuration
• Deployment Management
• Zoho CRM Administration
• Zoho Blueprints
• Zoho Deluge Scripting
• Zoho Customization
• Data Protection Regulations
• Fintech Environments
• Webhook Configuration

• 3+ years of experience as a CRM System Administrator, with a strong preference for Zoho CRM.
• Proficiency in CRM configuration, workflow automation, and system integration.
• Experience with Zoho Deluge scripting, Blueprints, and advanced customization features.
• Demonstrated ability to translate business requirements into technical solutions.
• Experience with data management, governance, and quality assurance practices.
• Strong analytical skills to create meaningful reports and dashboards.
• Excellent communication skills, with the ability to work effectively with non-technical stakeholders.
• Experience with release management and deploying changes to production environments.
• Problem-solving mindset and a strong curiosity for user needs and business processes.
• Experience with API integrations and webhook configurations.
• Knowledge of data protection regulations and security best practices.
• Experience in fast-growing technology companies or fintech environments.