Background information about the job or company (e.g., role context, company overview)

Yellow Pages Kenya is a full-service digital agency providing print, online and digital services. We have been in existence for over 30 years, present in Angola, Sao Tome, East Timor, Mozambique, Cape Verde, and now in Tanzania handling advertising needs for corporates, SMEs, and small businesses across our group companies

Responsibilities or duties

Follow up on overdue accounts and negotiate repayment arrangements

Maintain accurate records of collection activities

Resolve payment issues and disputes professionally

Work closely with internal teams to meet recovery targets

Monitor collection performance and provide regular recovery updates

Qualifications or requirements (e.g., education, skills)

Strong communication and negotiation skills

Ability to handle sensitive situations professionally

Results-driven with a strong ability to meet collection targets

Good analytical and reporting skills

Experience needed

2–3 years’ proven experience in debt collection, credit control, customer service, or a related role

Experience working within microfinance institutions, money lending companies, SACCOs, fintech lenders, or collections environments is a strong advantage

• Follow up on overdue accounts and negotiate repayment arrangements
• Maintain accurate records of collection activities
• Resolve payment issues and disputes professionally
• Work closely with internal teams to meet recovery targets
• Monitor collection performance and provide regular recovery updates

• Strong communication and negotiation skills
• Ability to handle sensitive situations professionally
• Results-driven with a strong ability to meet collection targets
• Good analytical and reporting skills

• Diploma
• 2–3 years’ proven experience in debt collection, credit control, customer service, or a related role
• Experience working within microfinance institutions, money lending companies, SACCOs, fintech lenders, or collections environments is a strong advantage