Administration and Customer Care Lead

2025-10-15T14:39:36+00:00

FULL_TIME

Consulting

Customer Service

2025-10-17T17:00:00+00:00

 

Kenya

8

The Administration and Customer care lead is responsible for:

Administration Role

Customer Care Lead

Special Projects

Supervisory Responsibilities Delivery of exceptional school administration standards Delivery of an exceptional student experience with customer satisfaction ratings of 80%+ Delivery of excellent Standard Operational Procedures (SOP’s) Achievement of continuing student conversion ratios of 90%+ Achievement of student enrolment through referral of 50% Achievement of a net promoter score (NPS) of 90%+ Delivery of effective on-line learning experiences and high student performance standards Delivery of exceptional learning experiences for students Operational Responsibilities Recruitment and management of qualified and effective faculty Ensuring faculty comply with set SOP’s in content, delivery and overall student interaction Delivery of high student performance standards Manage and report on student apprenticeships Ensuring students are well supported with timely distribution of timetables, notes and other training support materials Stay current with university and college admission processes and requirements, tertiary level programs and developments in education. Manage relevant program accreditations and collaborations. Overseeing daily running of the office - opening & closing, house-keeping, repairs and maintenance Oversee business compliance (licenses renewals), assets insurance, inventory management, stationery & office supplies, functions of office equipment’s Managing expenditure and budgets related to school administration Customer Care Lead Maintaining relationships with existing clients to ensure customer satisfaction to build a reputation for excellent service and generate repeat business. Provide relevant information to customers as needed Reviewing students' feedback and implementing necessary changes. Maintain complete and accurate customer correspondence, client-related reports, and database Identify and develop problem-solving methodologies to resolve customer issues and complaints promptly Schedule regular meetings with trainers to ensure they are informed and satisfied Foster good relationships with key stakeholders

Behavioral Competencies/Attributes: Ability to build consensus and relationships among managers, partners and employees. Strong organizational skills and ability to manage multiple projects Ability to devolve responsibilities, delegate tasks and monitor practices to see that they are being carried out Effective communication and interpersonal skills Leadership skills and results driven A stickler for detail and perfection and a desire to work with young adults An ability to work under pressure and to meet deadlines

Bachelor’s Degree in Business Management/Administration/ or related field. Other Skills and abilities Strong Problem-Solving Skills; and Attention to Detail Willingness to guide others and provide ongoing support as they make important decisions Proactive and quick to make recommendations to improve operations Previous relevant work experience required At least 5+ years teaching experience and operational management in the academic or professional training sector

JOB-68efb228bd8c4