Flexi Personnel Ltd is a HR Company that was founded in 2008. It is currently the fastest growing HR firm in Kenya offering a wide range of services including Headhunting and Executive selection, Outsourced Labor management, HR Outsourcing, Outsourced Payroll Management, HR consultancy, Psychometric Assessments and Expatriate Services and relocation support.

This role will focus on scheduling coordination, administrative support, staff-client alignment, and documentation management to ensure high standards of care delivery and operational continuity. The role requires independent judgment, strong organizational skills, and the ability to multitask in a fast-paced healthcare environment.

KEY ROLES & RESPONSIBILITIES:

• Schedule weekly visits for field staff (nurses, therapists, aids) in alignment with clinical directives.
• Adjust and update schedules promptly in response to changes or approvals.
• Review prior insurance authorizations to ensure compliance with approved visit plans.
• Report scheduling issues and client concerns to clinical managers in a timely and effective manner.
• Manage and document employee performance issues (e.g., absenteeism, unreliability, non-compliance).
• Collaborate with supervisors to resolve client complaints and ensure service continuity.
• Lead or support internal scheduling projects as directed by the Branch Manager or Administrator.
• Participate in staff training on documentation procedures aligned with care plans.
• Contribute to ongoing quality improvement initiatives and committee activities.
• Perform other administrative or coordination duties as assigned.

Educational Qualifications, Experience & Competencies

• Bachelor’s degree in business administration, Healthcare Management, or a related field.
• Minimum 3 years of experience as an administrative assistant, office manager, program coordinator, or scheduling coordinator, preferably within the healthcare industry.
• Excellent interpersonal, written, and verbal communication skills.
• Strong planning, prioritization, and time management abilities.
• Ability to apply judgment and common-sense decision-making in real-time situations.
• High level of computer literacy and proficiency in Microsoft Office Suite.
• Attention to detail and strong problem-solving skills.
• Ability to work independently and within a cross-functional team.
• Professional demeanor with a cheerful, positive attitude and strong work ethic.
• Experience with scheduling coordination in healthcare or similar sectors is highly desirable.

• Schedule weekly visits for field staff (nurses, therapists, aids) in alignment with clinical directives.
• Adjust and update schedules promptly in response to changes or approvals.
• Review prior insurance authorizations to ensure compliance with approved visit plans.
• Report scheduling issues and client concerns to clinical managers in a timely and effective manner.
• Manage and document employee performance issues (e.g., absenteeism, unreliability, non-compliance).
• Collaborate with supervisors to resolve client complaints and ensure service continuity.
• Lead or support internal scheduling projects as directed by the Branch Manager or Administrator.
• Participate in staff training on documentation procedures aligned with care plans.
• Contribute to ongoing quality improvement initiatives and committee activities.
• Perform other administrative or coordination duties as assigned.

• Excellent interpersonal, written, and verbal communication skills.
• Strong planning, prioritization, and time management abilities.
• Ability to apply judgment and common-sense decision-making in real-time situations.
• High level of computer literacy and proficiency in Microsoft Office Suite.
• Attention to detail and strong problem-solving skills.
• Ability to work independently and within a cross-functional team.
• Professional demeanor with a cheerful, positive attitude and strong work ethic.
• Experience with scheduling coordination in healthcare or similar sectors is highly desirable.

• Bachelor’s degree in business administration, Healthcare Management, or a related field.
• Minimum 3 years of experience as an administrative assistant, office manager, program coordinator, or scheduling coordinator, preferably within the healthcare industry.