Background information about the job or company (e.g., role context, company overview)

Solvo is changing how North American companies connect with talented, nearshore employees, along with the latest AI-powered tools. Solvo provides exceptional, affordable remote talent to U.S. and Canadian businesses in 50+ industry specialties. Solvo operations feature employees with no language barriers, a strong work ethic, in the same time zone, mirroring...

Responsibilities or duties

Occupancy Check Management

Monitor renewal-related triggers, such as:

• Transitions to Month-to-Month (MTM)
• 7 days without a response after MTM begins

Create and manage verification orders on the iVueit platform:

• Configure external inspections (72-hour SLA)
• Validate addresses and properties
• Configure visit windows (8:00 a.m. – 6:00 p.m.)
• Activate evidence with photos and notifications
• Ensure the accuracy and quality of each order before submitting it

Internal Escalations and Work Orders

Generate escalation tasks and workflows in Ender

Create and assign work orders

Document requests with clear and detailed context

Coordinate with the team Maintenance as appropriate

Results Tracking and Management

Analyze iVueit results and route accordingly:

• Vacant properties → Move-outs team
• Occupied properties → Renewals team
• Cases with amounts

Qualifications or requirements (e.g., education, skills)

Experience needed

Any other provided details (e.g., benefits, work environment, team info, or additional notes)

• Monitor renewal-related triggers, such as: Transitions to Month-to-Month (MTM), 7 days without a response after MTM begins
• Create and manage verification orders on the iVueit platform: Configure external inspections (72-hour SLA), Validate addresses and properties, Configure visit windows (8:00 a.m. – 6:00 p.m.), Activate evidence with photos and notifications, Ensure the accuracy and quality of each order before submitting it
• Generate escalation tasks and workflows in Ender
• Create and assign work orders
• Document requests with clear and detailed context
• Coordinate with the team Maintenance as appropriate
• Analyze iVueit results and route accordingly: Vacant properties → Move-outs team, Occupied properties → Renewals team, Cases with amounts

• BA/BSc/HND